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need a urgent reply | Forum

Sprintally®
Sprintally® Oct 15 '14
ross Team
ross Oct 15 '14
You need to contact your hosting provider to resolve the issue. Your mysql server turned off. 
Sprintally®
Sprintally® Oct 16 '14
i'm using cloudflare is that reason ? 
ross Team
ross Oct 16 '14
I'm sorry I can't give you the exact reason, why that happened. What did you do before that happened?
Sprintally®
Sprintally® Oct 16 '14
nup nothing happend before 
ross Team
ross Oct 16 '14
Well, I don't know what was the reason. Anyway, contact your hosting provider support to resolve the issue. 
Sprintally®
Sprintally® Oct 16 '14
but this problem is not happening in case of subdomains ??
ross Team
ross Oct 16 '14
probably, the software installed in the root, send some query, and the connection was closed, there are a lot of reasons that could happen. do the search on google. 
Sprintally®
Sprintally® Oct 16 '14
ok 
tammy harris
tammy harris Oct 19 '14
get your hosting to restart sql server 
Sprintally®
Sprintally® Oct 19 '14
thanks @tammy 
Soundchum web solution
As Ross said you should contact you hosting provider, there are many reasons may cause this, or you can check your php settings to see if it turned off
Sprintally®
Sprintally® Oct 19 '14
but i didn't change it myself ..  / by the way what is the .php file location and which command ?  thanks