I had a report from a user who purchased a credit pack and the credits weren't allocated, how would I go about troubleshooting this issue, his payment went through but no credits were given.
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Credit packs - User Credits | Forum
Partner Skalfa LLC
Dec 1 '14
Abbey, first of all, please specify what payment provider you are using and make sure the IPN is configured correctly (read this thread for more information: http://www.oxwall.org/forum/topic/14960)
Then, please check the status of the payment on your PayPal account (or any gateway you are using) - the payment status should be active.
Please go to phpMyAdmin > ow_base_log table, search for the latest entry and check whether there is any error message related to this payment.
Finally, check whether the payment was added into the Finance section (Admin Area > Dashboard > Finance).
You can collect all this information and send it to us.
Abbey
Jan 3 '15
I'm using Paypal, the error message is "incorrect email address"
I have recieved the payment but it's not added in the finance section.
Plus the link to the forum is for not recieving payments, I'm getting payents, the only issue is credits are not being recieved
I have recieved the payment but it's not added in the finance section.
Plus the link to the forum is for not recieving payments, I'm getting payents, the only issue is credits are not being recieved
The Forum post is edited by Abbey Jan 3 '15
Partner Skalfa LLC
Jan 16 '15
If the payment did not appear in the Finance section, that means that the payment hasn't been completed. Did you checked the payment status? Did you checked the ow_base_log table.
Abbey, we want to assist you with this issue resolving, but the information you have provided is not enough. The more details of the problem you provide - the more effective our help will be.
Abbey
Jan 16 '15
Hi, the problem is I have no idea what I'm looking for or what I'm doing so it makes it harder to explain what's wrong.
I'll try
I recieved a payment via paypal for a credit pack
there is no mention of it in the finance section
I think I found it in ow_base_log table
Array
(
[mc_gross] => 8.00
[protection_eligibility] => Eligible
[address_status] => confirmed
[payer_id] => BWMX3LQUWNFAW
[tax] => 0.00
[address_street] => edited for privacy
[payment_date] => 21:55:50 Dec 30, 2014 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 40361
[first_name] => XXXXXXX
[mc_fee] => 0.61
[address_country_code] => US
[address_name] =>XXXXXXXXXX
[notify_version] => 3.8
[custom] => e96b08ae4d6054bcaf2bf238c06976cc
[payer_status] => verified
[business] => XXXXXX@gmail.com
[address_country] => United States
[address_city] => Paris
[quantity] => 1
[verify_sign] => AZ5FN8XczGjZWQ6ZKOrNtyrI8t7JAVyvTq9BKhaohAgUCjqCujMq9x5f
[payer_email] => XXXXXXXX@aol.com
[txn_id] => 9SA065876L325171J
[payment_type] => instant
[last_name] => XXXX
[address_state] => KY
[receiver_email] => XXXX@gmail.com
[payment_fee] => 0.61
[receiver_id] => HM5T3Q5DLZ4NA
[txn_type] => web_accept
[item_name] => Credit pack: 1000 credits for USD 8.
[mc_currency] => USD
[item_number] =>
[residence_country] => US
[handling_amount] => 0.00
[transaction_subject] => e96b08ae4d6054bcaf2bf238c06976cc
[payment_gross] => 8.00
[shipping] => 0.00
[ipn_track_id] => 6511247cb0150
)
Payment status on paypal is completed
User was not credited his credits
I'm unsure how to explain it more
I'll try
I recieved a payment via paypal for a credit pack
there is no mention of it in the finance section
I think I found it in ow_base_log table
Array
(
[mc_gross] => 8.00
[protection_eligibility] => Eligible
[address_status] => confirmed
[payer_id] => BWMX3LQUWNFAW
[tax] => 0.00
[address_street] => edited for privacy
[payment_date] => 21:55:50 Dec 30, 2014 PST
[payment_status] => Completed
[charset] => windows-1252
[address_zip] => 40361
[first_name] => XXXXXXX
[mc_fee] => 0.61
[address_country_code] => US
[address_name] =>XXXXXXXXXX
[notify_version] => 3.8
[custom] => e96b08ae4d6054bcaf2bf238c06976cc
[payer_status] => verified
[business] => XXXXXX@gmail.com
[address_country] => United States
[address_city] => Paris
[quantity] => 1
[verify_sign] => AZ5FN8XczGjZWQ6ZKOrNtyrI8t7JAVyvTq9BKhaohAgUCjqCujMq9x5f
[payer_email] => XXXXXXXX@aol.com
[txn_id] => 9SA065876L325171J
[payment_type] => instant
[last_name] => XXXX
[address_state] => KY
[receiver_email] => XXXX@gmail.com
[payment_fee] => 0.61
[receiver_id] => HM5T3Q5DLZ4NA
[txn_type] => web_accept
[item_name] => Credit pack: 1000 credits for USD 8.
[mc_currency] => USD
[item_number] =>
[residence_country] => US
[handling_amount] => 0.00
[transaction_subject] => e96b08ae4d6054bcaf2bf238c06976cc
[payment_gross] => 8.00
[shipping] => 0.00
[ipn_track_id] => 6511247cb0150
)
Payment status on paypal is completed
User was not credited his credits
I'm unsure how to explain it more
Partner Skalfa LLC
Jan 18 '15
Abbey, could you please PM your site admin account and cPanel access details and we will check into this issue.
Abbey
Jan 20 '15
Can do :)
also can you shed some light as to why in logs it says my emails incorrect?
also can you shed some light as to why in logs it says my emails incorrect?
Partner Skalfa LLC
Jan 21 '15
Dear Abbey,
As far as I can see you are using your Merchant ID, but not the PayPal email - this is the probable reason of the issue you've got faced with. Please add your PayPal email address instead of Merchant ID and try to purchase the credit pack once again.
Once the payment to be completed, make sure that the entry about the payment has appeared in the Finance section.
The Forum post is edited by Skalfa LLC Jan 21 '15
Abbey
Jan 21 '15
Hi, I was under the impression that you needed to use your merchant ID and not email for paypal billing as it say "Merchant business ID" not "Paypal email"
Partner Skalfa LLC
Jan 22 '15
The plugin was developed at that time when the PayPal email meant the Merchant ID. But, later they separated these two entities. Our plugin does not work with the Merchant ID and due to this, we are facing a lot of problems related to the misunderstanding. So, we are going to rename the configuration or make PayPal plugin work with both Merchant ID and PayPal email.
Abbey, does your post mean that the problem is solved?
Abbey
Jan 22 '15
Ahhh ok... yes it caused confusion.
We'll assume it's fixed, I won;t know till someone buys something, paypal wont let me buy anything as my login is the same as the merchant email and apparently I can't buy things off myself.
We'll assume it's fixed, I won;t know till someone buys something, paypal wont let me buy anything as my login is the same as the merchant email and apparently I can't buy things off myself.
Partner
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