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e500.php | Forum

Paul Zielinski
Paul Zielinski Nov 22 '14
my site has completely crashed after updating to 1.7.1!!!!!  please help!!!!!!
bobbi
bobbi Nov 22 '14
have you run debug mode to see the true error
Paul Zielinski
Paul Zielinski Nov 22 '14

OW Debug - Exception

Message:There is no active plugin with key `PHOTO`File:/misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/plugin_manager.phpLine:86Trace:#0 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/default_route.php(90): OW_PluginManager->getPlugin('PHOTO') #1 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/router.php(307): OW_DefaultRoute->generateUri('PHOTO_CTRL_Phot...', 'ajaxResponder', Array) #2 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/router.php(293): OW_Router->uriFor('PHOTO_CTRL_Phot...', 'ajaxResponder', Array) #3 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_plugins/gphotoviewer/init.php(28): OW_Router->urlFor('PHOTO_CTRL_Phot...', 'ajaxResponder') #4 [internal function]: photoviewer_script_render(Object(OW_Event)) #5 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/event_manager.php(200): call_user_func('photoviewer_scr...', Object(OW_Event)) #6 /misc/2/000/232/468/1/user/web/pgh-connect.com/ow_core/application.php(358): OW_EventManager->trigger(Object(OW_Event)) #7 /misc/2/000/232/468/1/user/web/pgh-connect.com/index.php(84): OW_Application->finalize() #8 {main}Type:InvalidArgumentException
Paul Zielinski
Paul Zielinski Nov 23 '14
Can some please help??
ross Team
ross Nov 23 '14
Paul, do you have access to the admin panel?

The issue is related to the gphotoviewer plugin. 

If you have access to the admin panel, enable this plugin, if not - 

- you need to go to you database, via phpmyadmin, go to ow_base_plugin table, find this plugin and change the value from 0 to 1 in the column isActive. 


Please let us know if you have access to the website after this. 

Paul Zielinski
Paul Zielinski Nov 24 '14
it already has it as "1"
Paul Zielinski
Paul Zielinski Nov 24 '14
No access at all
ross Team
ross Nov 24 '14
what about photo plugin is it also set as "1"? if not enable it, if yes and you still experience the issue, please send me your cpanel and admin access details from the website in PM, I'll take a look at the issue. 
Paul Zielinski
Paul Zielinski Nov 26 '14
our hosting company does not have C-Panel, so all editing needs to be done through the actual files.
ross Team
ross Nov 26 '14
Ok, then PM me your FTP and database access details, as well as admin access details from the website. 
Paul Zielinski
Paul Zielinski Nov 27 '14
Ross, i just sent the info to you.
ross Team
ross Nov 27 '14
I get login is incorrect, please update your details for FTP