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mail box problem | Forum

tammy harris
tammy harris Nov 27 '14
in the new mail box if theres a message from a deleted use 

a red error popup saying   user not found 

every 10 seconds 
tammy harris
tammy harris Nov 27 '14
and its so hard to go through all my mail to remove deleted users 

is there a way to fix this 
The Forum post is edited by tammy harris Nov 27 '14
ross Team
ross Nov 27 '14
Topic was moved from General Questions.
ross Team
ross Nov 27 '14
Tammy, I deliberately deleted a user from my test website to reproduce that, however I did not get any user not found popup when viewing messages

Can you please try to reproduce that on our demo?

The Forum post is edited by ross Nov 27 '14
tammy harris
tammy harris Nov 27 '14
i think you need to have the deleted user in mail box before the update 

i have thousand mails and lots of deleted users 


tammy harris
tammy harris Nov 27 '14
its messages plugin i deactivate it message goes away 

activate it i get the error every 10 seconds
tammy harris
tammy harris Nov 27 '14
i found a account that had only few mails and a deleted user in it and its the same 

user not found

delete the mail from the deleted users 

and error goes away

so every user that has a mail from a deleted user in there mail box will get this error 
ross Team
ross Nov 27 '14
Tammy, do you see the message of a deleted user or it's does not load

Try to clear the table: ow_mailbox_user_last_data See if the issue persists. 

tammy harris
tammy harris Nov 27 '14
yes ross can view the messages from deleted users
clear the table: ow_mailbox_user_last_data  did not work



tammy harris
tammy harris Nov 27 '14
also 2000 friends loading problem not fixed 
tammy harris
tammy harris Nov 27 '14
i will look into it more tomorrow but it seams to be chat messages from deleted users

mail massages seam not to throw the error
tammy harris
tammy harris Nov 27 '14
on 4 accounts now it only get the error message if theres a chat message from a deleted user 


The Forum post is edited by tammy harris Nov 27 '14
ross Team
ross Nov 28 '14
Tammy, please give us sometime, to reproduce that. We'll do a fresh install of 1.7 delete a user there and update the software to check the issue you reported. We'll get back to you asap.
tammy harris
tammy harris Nov 28 '14
yeah cool
ross Team
ross Dec 1 '14
Tammy, what was your previous version which you updated to 1.7.2?

We tried to reproduce the issue. 

we have updated from 1.7.0 to 1.7.2

we have updated from 1.6.0 to 1.7.2 

we have deleted users before and after update

we still cannot see user not found popup when trying to see the chat conversation. 


We need detailed steps how to reproduce that issue. Keep us updated. 

tammy harris
tammy harris Dec 2 '14
1.7.1

the user a needs to have a chat conversation with user b 
then user a deletes there account
update to 1.7.2
user b get error message every 10 seconds 
user b deletes the chat conversation in mail box error goes away 


ross Team
ross Dec 2 '14
On what page does a user B get the error message?
The Forum post is edited by ross Dec 2 '14
tammy harris
tammy harris Dec 2 '14
all pages
ross Team
ross Dec 2 '14
Tammy, still we cannot reproduce that. 

Do you click somewhere to get the message or is it just pops up on it's own?

tammy harris
tammy harris Dec 2 '14
no it just keeps popup on every account that has a deleted user chat message 

i can pm u login to show you

its nothing to do with plugins

as in my account as i was doing the update i have heaps on deleted users chats

as soon as i clicked the go to admin from the update page i got smahed by error message after error message 

on my account its so much make the site unusable red error messages everywhere lol


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