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Private messaging not loading for 1 or 2 people | Forum

Thomas
Thomas Apr 14 '15
Only information i have is that they try to go into the messages and get a spinning wheel it does not load. Im not sure what could be causing it.

Does anything have any idea's on how to fix it.
mikeg
mikeg Apr 14 '15
is it when your on a mobile? android / iphone/ lumia? also what theme?
Thomas
Thomas Apr 14 '15
on desktop. And the theme is http://www.oxwall.org/store/item/589
mikeg
mikeg Apr 14 '15
sorry bud, I wish I could help more, i dont have that theme, and definitely am not paying for it, all Im able to say about OW Visuals is the two I paid for proximus2 and exodus , neither work in mobile mode in messenger mode.
Good luck with your answer, you look young, id give it a couple of days , cut your losses and find a better supported cms.
The cms itself is pretty good, its the themes that are chronic! There a million on wp and j , that are free. I like this cms for the ease of events, rsvp, and a lot of other elements, but what good is it, if the messaging systems knackered?

As soon as i go live, i should have about 90 members, I need a ship thats sails steady before bringing everyone aboard. A cms support that doesn't give a hoot, isn't to reassuring for a long term community build.

Sorry for my negative comment, I hope you get it fixed, before you do any dressing, register a few visitors, and try messaging across the mobile platforms. if there's no go there, your dead in the water.

Best of luck all the same
Thomas
Thomas Apr 14 '15

Quote from mikeg sorry bud, I wish I could help more, i dont have that theme, and definitely am not paying for it, all Im able to say about OW Visuals is the two I paid for proximus2 and exodus , neither work in mobile mode in messenger mode.
Good luck with your answer, you look young, id give it a couple of days , cut your losses and find a better supported cms.
The cms itself is pretty good, its the themes that are chronic! There a million on wp and j , that are free. I like this cms for the ease of events, rsvp, and a lot of other elements, but what good is it, if the messaging systems knackered?

As soon as i go live, i should have about 90 members, I need a ship thats sails steady before bringing everyone aboard. A cms support that doesn't give a hoot, isn't to reassuring for a long term community build.

Sorry for my negative comment, I hope you get it fixed, before you do any dressing, register a few visitors, and try messaging across the mobile platforms. if there's no go there, your dead in the water.

Best of luck all the same


Hmm thanks. Hopefully i get some help otherwise i guess you are right.
ross Team
ross Apr 14 '15
Go to ow_includes/config.php file

enable dev mode

refresh your website


if that does not fix the problem

follow this tutorial: https://docs.oxwall.org/faq:parse-error-troubleshooting


Please do the testing of the issue on the default theme and without any 3rd party plugins.