Here we have a company Oxwall Accessories which is listed under the premium support for Oxwall.  

My experience with them has not been much other than the fact that they never could keep a website going, it was either 404, 500 or for some other reason just down, seemed like they never could afford even the basic hosting for their site.  When i first came to Oxwall they were all over the place, helping people, engaged and very interactive.  Now all i hear is complaints about them for one reason or another.  And you dont see them on the forum anymore hardly, never helping, nothing!

You pull up their so called support website by clicking on their banner under premium support and to me that site has nothing to do with offering support of Oxwall Software, its just a social site. Seems like a very basic Oxwall install with some social content that to me has not one single subject on it about Oxwall support at all. 

So am i not understanding something, am i not getting the point here.  What am i missing.   If i was a new Oxwall user and i went to their website for support i would not know what to do.  

Im not trying to be negative and im not trying to pick on Oxwall Accessories in any way.  Obviously they are there for a reason and have earned their OX wings.   But im trying to look through the eyes of a would be new user of Oxwall and thinking HUH what the heck is that all about!  Especially if that is their first impression of what qualifies as a premium support site for Oxwall they probably think its some kind of a joke or something.  

So help me understand please, Oxwall Accessores or anyone i look foward to your reply..   Again im not picking on anyone im just trying to gather what im missing and why we have such things in the limelight of Oxwall which could turn away users. 

Thanks so much... 

respectfully

dave