what environment are you using to run the software or access the button?

Sorry I don't get the question but I have the sotware installed in a free hosting service, everything works fine, but this. I used Chrome, Firefox and IE to see if it was a browser issue.

you will have to be sure that the server meets these specs.   Many free hosting plans do not. 

SERVER REQUIREMENTS

If you plan to host your site elsewhere make sure your host meets the following hosting requirements:

Linux/Unix/Windows

Apache 2 or higher with:mod_rewrite on

mod_security (strict configurations) off

PHP 5.3 or higher with:cURL on

fopen on

register_globals off

safe_mode off

suPHP off

suApache off

suhosin off

PHP 

modules:PDO

DOM

mbstring

zip

zlib

ftp

json

MySQL 5.0 or higher

GD Library 2 with FreeType support

Mail server (SendMail, Exim or other)

Cron

it sounds like you may have a js conflict, have you opened up the console to see what it says,  the console is available via ff and chrome browsers.   Developer tools 

This is what the host I have has:

Main Features

• 1000 MB (one gigabyte!) Disk Space
• FTP account and File Manager
• Control Panel
• MySQL databases & PHP Support
• Free tech support
• Addon domain, Parked Domains, Sub-Domains
• Free Community Access (Forums)
• Clustered Servers
• No ads!
• https SSL on all free hosting domains. (self signed certificate)

Complete FeaturesAccount SpecificationFile ManagementPHP1000 MB disk spaceFTP accountZend encoder supported50 GB monthly transfer Online file manager Ion Cube support
Free FTP softwareHTTPS SSL (self signed cert)
Domains
10 MB maximum file size
Statistics5 addon domains
Disk space usage stats5 parked domainsEmailBandwidth usage stats5 sub domainsCustom MX recordsCPU time usage statsCustom CNAME manager
Custom SPF records
MySQL query statsMySQLOther Features

5 MySQL databasesCron Jobs
Main Free Hosting Details
PhpMyAdminDeny IP address manager
Instant activationSlow MySQL query statsRedirect URL manager
Softaculous script installer
Custom error page manager
Free sitebuilder (with templates)
Support OptionsPassword protected folders
Free setupFree 24/7 supportPHP Config (alter server PHP settings)
Account upgradesSupport ticket system
Fast servers
Network toolsKnowledge base
Independently measured fasted free host serversFree for live never expires
Video tutorials
Clustered network
Free sub domain provided
Domain definiation guide
Dedicated MySQL servers
No forum posting required
Multihomed network
VistaPanel Control Panel

Sorry for the confusion I just copy pasted from the original website. 

This is everything that my console has when I try to edit the custom HTML.

make sure your ow_static folder is 777 recursive, it cant read the image

I just tested all other widgets and I can edit them just fine, but the HTML one.

and your doing this on the main page right

Yes.

a team member will be in the office in about 4 hours so they should be able to address the issue better. 

Thank you for your time :) I'll be waiting

Danniela , try clicking "Disable javascript" button on the same page and editing widgets again.

Same thing :/ can it be caused by another plugin somehow? I didn't try deactivating them yet to test.

sure it can but  you said you could edit the other ones, that dont make sense to me, but anything is possible.  What was the last plugin you installed, start with that one. 

I just tested the plugins and found out it was the Site CKEditor one that was giving me issues with the HTML editing! I really appreciate your help guys :)

whoooo hooooo glad you got it fixed, glad to help....  

Danniela, thanks for letting us know that you solved the issue. 

You will need to contact plugin developer to resolve the issue. 

Topic was moved from Installation Troubleshooter and Server setup.