Tammy, thank you for information but as we always say, to solve the issue first of all, we need to reproduce it. Unfortunately, if you can not reproduce the issue on our Demo, we can not assist you to solve the issue.
As soon as you can provide all the information and screenshots that we need and we would reproduced this bug, we will be able to do a fix.
If you are reporting a bug, please remember we always need the following information:
- how to reproduce it on our Demo;
- what the name and version of browser you are using;
- what the theme you are using;
- what the core and plugin version.