Tammy, can you give me more details like screenshots for better understanding?
If you may provide us with the list of exact steps we should follow to reproduce the issue, this will really help us to fix it.
this problem was reported and to be fixed long time ago
sometime when you open a new chat message the ,new message shows below the line and you can not read it
on click im the send box as soon as you type the first letter the message jumps up and you can then see the message
the same happens in mail box
Tammy, try to disabling Smileys plugin and check whether the issue still persist. And please provide me with the link to the topic where this issue was mentioned earlier.
Tammy, please check whether you may reproduce this issue on our Demo.
If yes, then please provide us with screenshots from Demo site and info about the browser name and version you're using.