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Topic location: Forum home » Support » General Questions
Marie
Marie Jun 15 '15
Hi i cant log into my websie with f book or admin? https://www.supersapped.com
Taissa Team
Taissa Jun 16 '15
Marie, to assist you we need an error details.
To get the error details follow these steps:
- Open now includes/config.php file and set DEBUG_MODE to true
- Reproduce your last action and post the error message here.
Taissa Team
Taissa Jun 17 '15
Marie, please provide more details. Did you enable the DEBUG_MODE to see if there are any PHP errors?
Ensure you have entered a valid admin username and password.

Marie
Marie Jun 17 '15
no i couldnt see how to enable debug mode and there is a debug error on my groups
Taissa Team
Taissa Jun 17 '15
Marie, to enable DEBUG mode use this instruction:  https://docs.oxwall.org/plugin-tuts:enable-debug . After enabling DEBUG mode post the error message here.
Marie
Marie Jun 23 '15
her is the list of errors and they have enabled debug mode?

https://www.supersapped.com/

Marie
Marie Jun 23 '15

OW Debug - Warning

Message:Can't generate URI! Route `gifuploader.index` not found!File:/home/maggie/public_html/ow_core/router.phpLine:262

showing this message at top of admin page

Marie
Marie Jun 23 '15
i ave disabled lot of pluins but still not working?
Marie
Marie Jun 23 '15
problem is with gifuploader OW Debug - WarningMessage:Can't generate URI! Route `gifuploader.index` not found!File:/home/maggie/public_html/ow_core/router.phpLine:262
Taissa Team
Taissa Jun 23 '15
Marie, this warning message means that something wrong with GIF Uploader plugin. Deactivate this plugin and try to login again.
Marie
Marie Jun 23 '15
Hi Taisa, i have deactivated a lot of plugins but i still cant identify this one?
Marie
Marie Jun 23 '15
To: mfparlane@hotmail.com
Subject: [SUPPORT #ZLM-938-15626]: [marmot] - Webaite loading 500 error .
Date: Tue, 23 Jun 2015 06:50:01 -0700
From: support@arvixe.com

Hello,

When i try to access the groups page on your site, i show that the page is not found, you may have to republish that area of the site or reinput information as it looks like it was lost during updates. 

Thank you, 

Andrew Ketchum
Jr. Technical Operations Officer,
Marie
Marie Jun 23 '15
please help Arvixe are saying they may need to reinstall oxwall for me which means i have lost all my sign ups and work?
Marie
Marie Jun 23 '15
i have deactivated plugin and signed in again to this OW Debug - Warning

Message:Can't generate URI! Route `gifuploader.index` not found!File:/home/maggie/public_html/ow_core/router.phpLine:262

OW Debug - WarningMessage:Can't generate URI! Route `groups-index` not found!File:/home/maggie/public_html/ow_core/router.phpLine:262

Marie
Marie Jun 23 '15
i had to uninstall the plugin so now the website is down. what a nightmare!
Marie
Marie Jun 23 '15
How long will it show under maintenance?
Gson
Gson Jun 23 '15
Hey Marie,

   I tried to login using https://www.supersapped.com/sign-in but I can't bypass your under maintenance page. Did you enable the Maintenance page under Page & Menu?

Gson
Gson Jun 23 '15
If you've disabled the plugin already, perhaps clearing your website cache might help. 

If not...

Try to login as an admin and uncheck "Disable your site and put up the maintenance page.".

1st Step: Got to              ---> https://www.supersapped.com/sign-in

2nd Step: Uncheck          ---> https://www.supersapped.com/admin/pages/maintenance


Good luck

Marie
Marie Jun 23 '15
Thanks for help Gson
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