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Please Help Unable to login | Forum

Cindy Tayyah
Cindy Tayyah Aug 31 '15
Hi, 


I am unable to login normally, no errors can be seen and cant seem to understand why this is happening.. my site is social.facetaskers.com although my dev told me he found a way through http://social.facetaskers.com/sign-in

can someone please assist?


Kind Regards

Cindy


ross Team
ross Aug 31 '15
I'm sorry we cannot register at your website as captcha is not displayed and therefore we cannot check the issue with sign-in. Please follow this tutorial to fix the captcha issue: https://docs.oxwall.org/faq:captcha-troubleshooting and provide us with some test  access details so we could proceed with the sign-in issue. 
Cindy Tayyah
Cindy Tayyah Sep 1 '15
Hi Ross


Thank you for your response, it seems to be able to work on Internet Explorer not others, there are no errors showing to explain why this is, so if you try on ie or even go to login directly http://social.facetaskers.com/sign-in and the use test login username: test and pword: hello11


Kind Regards

Cindy 

ross Team
ross Sep 1 '15
Please switch to the default theme
ross Team
ross Sep 1 '15
and disable all 3rd party plugins. 
Cindy Tayyah
Cindy Tayyah Sep 1 '15
Hi Ross


Done :)


Regards

Cindy

ross Team
ross Sep 1 '15
Cindy, I just tested sign-in in Chrome and Firefox everything works as it should be. Please check. The issue you were having is probably related to the theme or plugins you use on your website. 
Cindy Tayyah
Cindy Tayyah Sep 1 '15
Hi Ross


I have activated everything one by one and everything is working for now, still no idea what it was but its working now :)


Regards

Cindy

ross Team
ross Sep 1 '15
Thanks for letting us know.