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Member used a broken code and now their profile is a black screen, help? | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Rebecca-Jayne Oct 8 '15

Hello,

One of our members used a broken code and now their entire profile is nothing but a black screen, I'm wondering which part to delete in the cpanel as I'm sure it's ow_base_component_place_cache but too worried about deleting everything on there in case it wrecks the site.

Thanks.

Team

ross Oct 9 '15

Clearing ow_base_component_place_cache won't ruin your site

Have you deleted this broken code from ow_base_component_setting table? Did you find it?

Rebecca-Jayne Oct 9 '15

Alright thanks Ross.
No I couldn't find it in the ow_base_component_setting section.

Rebecca-Jayne Oct 9 '15

Deleting the ow_base_component_place_cache did nothing to solve the problem.
I don't even know where to start in finding the code on that box.

Team

ross Oct 9 '15

Ask the user what code he used and locate it in the

ow_base_component_setting table in the value column then delete it from there

I believe he inserted it in the custom html widget. If not, ask the user where and what he inserted

The Forum post is edited by ross Oct 9 '15

Rebecca-Jayne Oct 9 '15

I can't find it at all, I have the code but can't find it in that list, is there anywhere else it could be? I'm so lost *_*

Team

ross Oct 11 '15

Are you sure he inserted it in the custom html widget? Where did he insert the code? If it is custom html widget PM me your phpmyadmin access details and access details of that user and the code he used , I will check the issue,

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Member used a broken code and now their profile is a black screen, help? | Forum