Hello my name
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
http://adultchatters.co/billing-paypal/order/notify
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
Thank you for your prompt attention to this issue.
Thanks,
PayPal
PartnerAbbey, sorry for taking so long to respond.
You need to check the statuses of the notifications, whether PayPal receive the notifications or not. You should login to your Paypal account and go to IPN messages page. Here you can check the IPN status and perform the test checking to see the results. If everything works out, you need to contact PayPal support department and ask them to check why do you receive the message you've mentioned above. If the IPN is falling, please provide us with the exact message of the failure.
Message ID2H376750K4957753P
Date/time created11/01/2016 06:48 GMT+13:00
Original/ResentOriginal
Latest delivery attempt date/time12/01/2016 05:34 GMT+13:00
Notification URLhttp://adultchatters.co/billing-paypal/order/notify
HTTP response code404
Delivery statusRetrying
No. of retries14
Transaction ID25L54397VB923212G
IPN typeTransaction made
Partner
Partner
PartnerAbbey, we've made a test payment using our PayPal account as merchant and another PayPal account as buyer - the payment was done correctly and the VIP membership has been granted. Please check if you have any server limits, for example, limit on the simultaneous connections or POST data length. Also, please remember what changes have been done on the site before the problem occurred (code modification or third-party plugins installation).
Please check it once again and get back to us with the results.
PartnerAbbey, as we've already said if the problem is temporary, so seems there are some server limits which sometimes do not allow to send/receive the correct IPN data.
We have one more assumption is that there is a third-party plugin which interrupt the communication between PayPal and your server. But seems the problem is not in our plugin and until we can reproduce the problem, we cannot provide you with the solution. So, if the problem occurs again, just let us know, so we could debug it.
PartnerDear Abbey,
We checked it and it works with no issues now. There are no any errors in the error_log. So, seems this is the temporary problem caused by the connection interruption. Here is how it works:
When a user makes a payment, the system sends the payment details (subscription name, details, cost, etc.) to PayPal. PayPal processes the received data and if everything is ok, it sends back the payment data with the status using IPN.
Seems when PayPal tries to connect to your server to send the payment data, some interruptions occur. Since PayPal cannot send the data, it generates automatic message and sends it to you.
We suppose that the problem is related to the limit on maximum number of simultaneous user connections.
You can contact the hosting provider and ask them to check if you have any limits. Also, it would be better if you contacted the PayPal and ask them to clarify this situation.
