Topic was moved from General Questions.

Things definitely need to be cleaned up around here. Get rid of the old, crappy plug ins, and put some type of approval process for store items. 

I've only been with Oxwall a few months and to be honest, while the site is good, I'm disgusted that there are unscrupulous 3rd party plugin developers who refuse refunds despite their software not working! I've just escalated a dispute for a $30 plugin not working on Paypal and the seller is arguing the toss with me saying there is nothing wrong with the plugin and refusing a refund!! 

I'm absolutely disgusted by this and am seriously tempted to just ditch the whole setup. I do not need to be wasting good money on crap that does not work and dealing with bandits who refuse to give you a refund after selling you shonky plugins!

I'm livid right now and wish I'd never bought this damn plugin or had any involvement with this 3rd party developer. 

I would rather have given that money away to someone than been ripped off like this!! 

What I pesonal think is strange, is the fact, that Oxwall and the team just don't care. On other systems you have plugin devs, you have customers, and between both there's the company. And if something is wrong with a plugin, like it's just not working, then the comapny asures that you get back your money.

But to be honest - I never saw a plattform, where it was possible, that you have to buy a plugin, to find out that it is not working. There's just no quality management on Oxwall. The team just says "see how you manage all on your own, then." What do we care?

Right now our web team is developing custom plugins for oxwall, which fit our needs. First we thought about to sell them for small money, but to be honest - It's just not worth the trouble.

What I don't get is, why it is like this. I mean it's neither a big time consumer to sort out broken plugins, nor it is very hard. But to leave your users standing in the rain is just bad behavior. 

I guess the Oxwall Team is just not interested in their own product. They don't care for quality and they don't care for their users. I am not sure why it is like this, but I don't know another company, even if it is a foundation, which is that halfhearted with their own products. There're so many bad reviews and comments here on the forums and on the store, and they just don't care. Who does this?

The only official you can find on the forums is Ross, whom I am really thankful. He tries his best. But how should one person handle everything, if the others just don't care?

I am sure about one thing - I would never ever advise someone to use oxwall. Even if the software itself is nice, the frame conditions aren't.

It`s a waist of time telling oxwall about bad plugins .You have to sort it out yourself .

I think the best thing we can do, as users and customers, is to simply purchase the plugins from devs we know are supporting their plugins. It takes more time and research, but it's better than sending your money to some of the ones that haven't been around for months.

Make sure to leave good reviews for plugins that work as intended, leave negative reviews for those that you may have purchased and received a broken product with no support.

We need to at least self-regulate the store. Maybe once some of these devs notice they aren't getting paid anymore, they'll realize they need to wake up and work on the products they're selling.