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News Feed Issue | Forum

benjaminmcavoy
benjaminmcavoy Dec 1 '15



I am not sure what has happened here, seems to be double ups..?  any fixes for this.  Kindest thank   ben
tammy harris
tammy harris Dec 1 '15
Deactivate  smileys plugin 
benjaminmcavoy
benjaminmcavoy Dec 1 '15


Thanks Tammy
Anitaku
Anitaku Dec 1 '15
Try uninstalling and completely remove the news feed, photos and smilies plug in files then reinstall them. 
benjaminmcavoy
benjaminmcavoy Dec 1 '15

Quote from Phil W Try uninstalling and completely remove the news feed, photos and smilies plug in files then reinstall them. 

yes I tried that and now I got this...
Attachments:
  capture-20151202-144340.png (47Kb)
benjaminmcavoy
benjaminmcavoy Dec 1 '15
Now I have this
Attachments:
  capture-20151202-144340.png (47Kb)
ross Team
ross Dec 1 '15
Do you have access to the admin panel? Please activate the photo plugin. 

If not, go to your database via phpmyadmin->go to ow_base_plugin table->locate Photo plugin in that table->put 1 in the column isActive. See if the issue persists. 


As to the three attachment icons in the newsfeed status, please switch to the default theme and do the testing as we do not provide assistance with 3rd party plugins or themes. 

benjaminmcavoy
benjaminmcavoy Dec 1 '15
Thank you Ross.... it is not there at all.?   :)

sorry, I can not access my admin, but I can with cpanel,  but it is not in the cpanel for some reason



Quote from ross Do you have access to the admin panel? Please activate the photo plugin. 

If not, go to your database via phpmyadmin->go to ow_base_plugin table->locate Photo plugin in that table->put 1 in the column isActive. See if the issue persists. 


As to the three attachment icons in the newsfeed status, please switch to the default theme and do the testing as we do not provide assistance with 3rd party plugins or themes. 


The Forum post is edited by benjaminmcavoy Dec 1 '15
ross Team
ross Dec 1 '15
Please do not duplicate your posts. 

Try to disable ghphotoviewer plugin and see if the issue persists. 

go to database via phpmyadmin->go to ow_base_plugins table->locate gphotoviewer plugin-> set 0 in the isActive column for that plugin

benjaminmcavoy
benjaminmcavoy Dec 2 '15
Thank you so much Ross for helping out "again"   that fixed it this time.    in ref to the news feed, I have attached a photo for viewing,   I changed it back to one of your themes and still have that issue.  Thanks ben
Attachments:
  capture-20151202-171636.png (586Kb)
ross Team
ross Dec 2 '15
Please disable all 3rd party plugins one by one on your website and see if the issue persists. I am more than sure it is caused by one of them. 

If the issue persists. please PM me your admin access details or open your website for registration(disable maintenance mode). 

ross Team
ross Dec 2 '15
Topic was moved from General Questions.