We build. You grow.

Get best community software here

Start a social network, a fan-site, an education project with oxwall - free opensource community software

Get started

mails are not working in mobile view | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Yo Jan 2 '16

Hi,

looks like an javascript issue . messages (mails) replies are not working in mobile view, (desktop version) i tried safari, chrome, firefox ...im using iphone6

Things i have done to try to solve issue ..

#1 removed any plugins i dont need ....

#2 enabled dev and debug mode ... and hit " clear cache " ...

#3 refresh page

chats seems to work fine ... i can start new chat and reply

using mails only (no chats) ... i cannot reply to any mails ... (messages ) i can only write a new one ...

remember this is on mobile view only ... using the desktop version not Mobile version

please advice, i really need this ... i dont like the mobile version

tammy harris Jan 2 '16

1 oxwall does not support mobiles on desktop view
2 you can not enable both dev and debug at the same time
3 mobiles mail works on my site
4 disable all 3rd party plugins and try again

Team

ross Jan 3 '16

Tammy +1

We do not support desktop version of the website on mobile devices. you need to use a mobile version.

Yo Jan 4 '16

@ross everything works on mobile using desktop version apart from mails replies

Yo Jan 4 '16

Tammy why not ? ... im sure i have seen a guide somewhere advising to do all

define('OW_DEBUG_MODE', false);

define('OW_DEV_MODE', false);

define('OW_PROFILER_ENABLE', false);

to true ...

what does each one do ? can someone please point me to the right docs to see what they do ?

thanks

Team

ross Jan 4 '16

Quote from Yo @ross everything works on mobile using desktop version apart from mails replies

Because we do not support desktop version on mobile devices. We have developed mobile version specifically for mobile devices.

Yo Jan 5 '16

i understand, the think is that there are users who wants to use desktop version on mobile devices... and its hard to keep explaining them that they need to use the mobile version.

Maybe i should remove the " desktop version " link in menu?

HW Jan 6 '16

Tell your users who want to use the desktop site on mobile to try using Chrome web browser and choosing "request desktop site" from Chrome's menu. (I think mini Opera may have a similar option.) It is a little clunky but it's working for my users to do that. I just post it as a text announcement near the top and haven't been getting so many complaints.

Team

ross Jan 6 '16

Yo, you can hide the desktop link in the base.css of the mobile folder of the theme.

on line 461

.owm_nav_left_bottom .owm_nav_left_item {

padding-right: 0;

display: none;

}

add display: none;

enable dev mode and refresh your website.

The Forum post is edited by ross Jan 6 '16

Yo Jan 7 '16

@ ross Yeah i better do that.

The only downside is that users sometimes request desktop version to delete messages, edit profile ... Since you cannot do this in mobile version.

I hope near future updates will allow users to do more on mobile version. (Delete messages, view gifts, edit profile...etc)

All my traffic (I guess most sites now) is coming from mobile devices.

Thanks

The Forum post is edited by Yo Jan 7 '16

#10

Yo Jan 7 '16

Quote from HW Tell your users who want to use the desktop site on mobile to try using Chrome web browser and choosing "request desktop site" from Chrome's menu. (I think mini Opera may have a similar option.) It is a little clunky but it's working for my users to do that. I just post it as a text announcement near the top and haven't been getting so many complaints.

Thanks .. Ill try ...

#11

Yo Jan 8 '16

Quote from ross Yo, you can hide the desktop link in the base.css of the mobile folder of the theme.

on line 461

.owm_nav_left_bottom .owm_nav_left_item {
padding-right: 0;
display: none;
}

add display: none;

enable dev mode and refresh your website.

maybe its easier to just remove this link in mobile menu > bottom menus ...

Thanks

#12

Team

ross Jan 10 '16

Yes, you can drag and drop the desktop version menu item to the hidden section in the "Menus" section of the mobile settings.

#13

tammy harris Jan 10 '16

the only place you can answer mails etc on mobiles is the desktop site

on mobile iste its freaking inposable to answer any mail as i reported long long long time ago theres nothing on mobile view mail list that shows what message is new

you get a number like 6 at the top but there now way tell what mail is new no higlight nothing
ir could be 6 new in one person or 6 different

mail messages mobile site useless

#14

Yo Jan 11 '16

Tammy thats something to do with your current theme css...

I have changed that to highlight the new messages in a different colour.

Much easier.. Use firebug in firefox to find the right code line in /desktop/base.css and /mobile/base.css

#15

tammy harris Jan 11 '16

i have look at do that but dont know what css to mod lol

#16

Oxwall Software

Please sign in

We build. You grow.

Start a social network, a fan-site, an education project with oxwall - free opensource community software

mails are not working in mobile view | Forum