First of all, please be polite.
Secondly - are you using your theme on several domains or one domain only?
If one domain only you need to go to 'my purchases' section, "themes" tab -> you'll find reset button next to theme you bought, click on it and then enter your license key for the theme in the admin panel.
if you're using the same theme on several domains, you'll need to obtain another copy of that theme
Same problem. Periodically, the theme is reset for no reason. IP, cache and everything else tried. How to get the money back?
Andrew are you using the plugins on one domain only?
Please Pm me your oxwall.org access details and your admin website access details, I'll take a look at the issue.
Kostia, you too please.
If you still have the same issue after following these instructions, please PM me your oxwall.org access details, admin website access details and FTP access details. I'll take a look at the issue.