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500 Error | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

Swinginpdx Feb 26 '16

I am in desperate need of help. I have had my Oxwal site for over a year and have had a persistant problem with a bad theme that is installed, although not in use. Anytime I try to update anything, I get a 500 error and have to restore from back-up. That means that nothing has been updated on my site since last may and so far have not been able to get this fixed.

Today, I entered into debug mode before backing up. I did not think that would be an issue if I did that first and then backed up. Unfortunately, it crashed my site again. The last time that I backed up was Feb 2nd and I have had several new members and a lot of activity since then. As soon as I entered into debug mode, I crashed my site. I had made no other changes and now have the same 500 error.

OW Debug - NoticeMessage:Undefined offset: 1File:/home/opennort/public_html/oxwall/ow_system_plugins/base/bol/theme_service.phpLine:607OW Debug - NoticeMessage:Undefined offset: 1File:/home/opennort/public_html/oxwall/ow_system_plugins/base/bol/theme_service.phpLine:607OW Debug - ExceptionMessage:Can't find theme dir for `GooglePlus`!File:/home/opennort/public_html/oxwall/ow_system_plugins/base/bol/theme_service.phpLine:326Trace:#0 /home/opennort/public_html/oxwall/ow_system_plugins/base/bol/theme_service.php(309): BOL_ThemeService->processTheme(981)#1 /home/opennort/public_html/oxwall/ow_core/application.php(777): BOL_ThemeService->processAllThemes()#2 /home/opennort/public_html/oxwall/ow_core/application.php(744): OW_Application->updateCachedEntities(true)#3 /home/opennort/public_html/oxwall/ow_core/application.php(158): OW_Application->devActions()#4 /home/opennort/public_html/oxwall/index.php(51): OW_Application->init()#5 {main}Type:LogicException

I am afraid I lost everything between Feb 2nd and now. I hope this is not the case, since I have paid members and don't have any idea on how to contact them if they signed up in that time span.

Before I give up and restore to the last back-up, can anyone offer advice on what I can try to fix this?

I am on Oxwall 1.7.3 and have not been able to update to a newer version because of this theme that I do not even use.

Swinginpdx Feb 26 '16

So my site mysteriously showed back up and all is good, although I would really like to know how to fix this issue permanently. Ross has tried helping me in the past, although we are completely opposite each other when it comes to time. I am sleeping or at work when he is up and ready to help and vice versa. It makes it hard for us to connect. If there is anyone else, or if Ross is able to work on this without needing me around, please let me know. Thank you in advance for any ideas or help that you can give.

Swinginpdx Feb 26 '16

BTW, I have tried to uninstall the theme causing the issue and that causes the crash as well, so that is not an option unfortunately.

Team

ross Feb 29 '16

Swingingpdx,

you can try to delete the theme manually

go to your server via ftp to ow_themes folder -> locate the theme and remove it from there

then go to you phpmyadmin-> ow_base_themes table located theme there as well and remove it from the database.

see if the issue persists.

If you still have the issue after following these instructions, please pm me your cpanel and admin website access details I'll take a look at the issue.

Team

ross Feb 29 '16

Topic was moved from General Questions.

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500 Error | Forum