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0 Users online - iFlyChat | Forum

Nina Mar 7 '16

Via Realtime Google Analytics I can see that there are users online and that there is site activity. But the chat window indicates 0 active users. In the screenshot provided at that moment we had 3 active users (Site just started a month ago). Can you please explain to me why the online users are not showed or counted?


  Schermafdruk 2016-03-07 12.09.22.png (19Kb)
iFlyChat Oct 12 '16

The users shown in GA may not be actually online in real time. GA takes average over a minute whereas the counter in chat is live. Hence you may notice difference between the two counts.

Hope this is helpful.

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