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Problems with registrations on my website | Forum

Nanuky
Nanuky Apr 3 '16
Hello,

when i like to do a registration on my website, the site is still loading after a half minute i get this Error

Error 500
Internal Server Error.


If you are the site admin, click here for details (+)

Something went wrong!
To get the error details follow these steps:
- Open ow_includes/config.php file and set DEBUG_MODE to true
- Reproduce your last action.

Error details: Type: Exception Message: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away File: /home/myselfie/public_html/my-eso.com/ow_core/database.php Line: 723 Trace: #0 /home/myselfie/public_html/my-eso.com/ow_core/database.php(723): PDOStatement->execute() #1 /home/myselfie/public_html/my-eso.com/ow_core/database.php(344): OW_Database->execute('SELECT * FROM o...', Array) #2 /home/myselfie/public_html/my-eso.com/ow_core/base_dao.php(126): OW_Database->queryForObjectList('SELECT * FROM o...', 'BOL_Language', Array, 0, Array) #3 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/bol/language_service.php(344): OW_BaseDao->findAll() #4 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/components/console_switch_language.php(37): BOL_LanguageService->getLanguages() #5 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/classes/console_event_handler.php(105): BASE_CMP_ConsoleSwitchLanguage->__construct() #6 [internal function]: BASE_CLASS_ConsoleEventHandler->collectItems(Object(BASE_CLASS_ConsoleItemCollector)) #7 /home/myselfie/public_html/my-eso.com/ow_core/event_manager.php(226): call_user_func(Array, Object(BASE_CLASS_ConsoleItemCollector)) #8 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/components/console.php(53): OW_EventManager->trigger(Object(BASE_CLASS_ConsoleItemCollector)) #9 /home/myselfie/public_html/my-eso.com/ow_core/renderable.php(233): BASE_CMP_Console->onBeforeRender() #10 /home/myselfie/public_html/my-eso.com/ow_core/component.php(80): OW_Renderable->render() #11 /home/myselfie/public_html/my-eso.com/ow_smarty/plugin/function.component.php(50): OW_Component->render() #12 /home/myselfie/public_html/my-eso.com/ow_smarty/template_c/8bb2993157a226663063f16c82f8fd728d135a9d_0.file.general.html.php(114): smarty_function_component(Array, Object(Smarty_Internal_Template)) #13 /home/myselfie/public_html/my-eso.com/ow_libraries/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php(122): content_56fdac9fea2783_87086702(Object(Smarty_Internal_Template)) #14 /home/myselfie/public_html/my-eso.com/ow_libraries/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php(199): Smarty_Template_Resource_Base->getRenderedTemplateCode(Object(Smarty_Internal_Template)) #15 /home/myselfie/public_html/my-eso.com/ow_libraries/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php(159): Smarty_Template_Compiled->render(Object(Smarty_Internal_Template)) #16 /home/myselfie/public_html/my-eso.com/ow_libraries/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(191): Smarty_Internal_Template->render(false, 0) #17 /home/myselfie/public_html/my-eso.com/ow_libraries/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(94): Smarty_Internal_TemplateBase->_execute('/home/myselfie/...', NULL, NULL, NULL, 0) #18 /home/myselfie/public_html/my-eso.com/ow_core/view_renderer.php(101): Smarty_Internal_TemplateBase->fetch('/home/myselfie/...') #19 /home/myselfie/public_html/my-eso.com/ow_core/renderable.php(271): OW_ViewRenderer->renderTemplate('/home/myselfie/...') #20 /home/myselfie/public_html/my-eso.com/ow_core/html_document.php(631): OW_Renderable->render() #21 /home/myselfie/public_html/my-eso.com/ow_core/response.php(200): OW_HtmlDocument->render() #22 /home/myselfie/public_html/my-eso.com/ow_core/application.php(487): OW_Response->respond() #23 /home/myselfie/public_html/my-eso.com/index.php(94): OW_Application->returnResponse() #24 {main}




Someone has a idea, what i can do?
Tecca
Tecca Apr 3 '16
Do the steps it says to follow, then post the debug that shows up on the page.

Quote from Nanuky

Something went wrong!
To get the error details follow these steps:
- Open ow_includes/config.php file and set DEBUG_MODE to true
- Reproduce your last action.
Nanuky
Nanuky Apr 3 '16
hi
you mean this?

Message: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away File: /home/myselfie/public_html/my-eso.com/ow_core/database.php Line: 723 Trace: #0 /home/myselfie/public_html/my-eso.com/ow_core/database.php(723): PDOStatement->execute() #1 /home/myselfie/public_html/my-eso.com/ow_core/database.php(476): OW_Database->execute('INSERT INTO `ow...', Array) #2 /home/myselfie/public_html/my-eso.com/ow_core/database.php(512): OW_Database->insert('INSERT INTO `ow...', Array) #3 /home/myselfie/public_html/my-eso.com/ow_core/base_dao.php(216): OW_Database->insertObject('ow_base_theme_c...', Object(BOL_ThemeControl)) #4 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/bol/theme_service.php(414): OW_BaseDao->save(Object(BOL_ThemeControl)) #5 /home/myselfie/public_html/my-eso.com/ow_system_plugins/base/bol/theme_service.php(313): BOL_ThemeService->processTheme(959) #6 /home/myselfie/public_html/my-eso.com/ow_core/application.php(831): BOL_ThemeService->processAllThemes() #7 /home/myselfie/public_html/my-eso.com/ow_core/application.php(798): OW_Application->updateCachedEntities(true) #8 /home/myselfie/public_html/my-eso.com/ow_core/application.php(172): OW_Application->devActions() #9 /home/myselfie/public_html/my-eso.com/index.php(54): OW_Application->init() #10 {main}
OW-Ghost
OW-Ghost Apr 3 '16
he means follow 


these steps in you cpanel file manager:


- Open ow_includes/config.php file and set DEBUG_MODE to true
- Reproduce your last action.


if you dont know how to do this just search the forum or ask again and i try explain in more details how to do this steps

ross Team
ross Apr 3 '16
Topic was moved from General Questions.
ross Team
ross Apr 4 '16
Nanuky, is your mysql server back online? 
ross Team
ross Apr 4 '16
http://my-eso.com/join is this the right domain? 

the site is loading very slow due to the image you have in the background it is really heavy

Nanuky
Nanuky Apr 4 '16
yes i have installed all new...
Nanuky
Nanuky Apr 4 '16
I am sure the Module Country Flag  maked this problems ;)
ross Team
ross Apr 4 '16
Did you disable it? As I registered at your site now, without any problems. See screenshot. 
Attachments:
  Screenshot from 2016-04-04 15:50:49.png (507Kb)
Nanuky
Nanuky Apr 4 '16
yes i installed all new ... so i found the fail with the module: Country Flag
ross Team
ross Apr 4 '16
Ok, thanks for letting us know.