1) give us a screenshot of your active plugins full pages .

2 ) your oxwall version should be mentioned with screenshot .

3) to maintain good relationship with us for your business be friendly , keep patients , never start offence topics .

4) before put a negative review you need to collaborate with us . 

5 ) Refund - we grant refund only when we can't resolve the issue in your website [ only with core plugins ] . you need to create demo sub directory where oxwall is installed and we only ask for access of that demo sub directory by FTP and test site admin access  

Regards

SPRINTALLY SOLUTIONS