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Can you help | Forum

ross Team
ross Jun 1 '16
You have a lot of javascript errors in the console. See screenshot. 

Seems like something was wrong with the update process. Do you have a backup? 

Attachments:
  Screenshot from 2016-06-01 17:17:06.png (129Kb)
ross Team
ross Jun 1 '16
Topic was moved from General Chat.
Jason
Jason Jun 1 '16



I have but this only happened after the update. What would be causing the errors ?

I'm just working on the site at the moment would be easier to do a fresh install but attach the current database


Jason
Jason Jun 1 '16
or can i overwrite the files changed in the update?


ross Team
ross Jun 1 '16
I don't know for some reason the links  to jquery files give empty pages: 


http://liveinhastings.co.uk/ow_static/plugins/base/js/jquery-migrate.min.js


Do you have dev mode enabled now? 


You can just reupload 1.8.3 files and then paste your old config.php file. But there's no guarantee that will fix the issue. 


Check your dev mode is it on? 

Jason
Jason Jun 1 '16
Yes it is on 


Jason
Jason Jun 1 '16
I think the empty files are all plugins it won't let me change. I'm wondering if its the ftp settings set in the admin area . how can I reset the ftp settings from admin or in the code ??


ross Team
ross Jun 1 '16
I'm sorry I don't understand to what you're referring please elaborate. What is not letting you change? 
Jason
Jason Jun 1 '16
Sorry. I just wondered if the ftp details added in to admin could be causing a problem . Sorry it won't bring them up so I can't screen shot it to show what I mean

In admin it shows 14 updates required but no dropdown so i can't see what they are.


ross Team
ross Jun 1 '16
No ftp access details area has nothing to do with the issue. 


To what drop down are you referrng. Jason, please back up your posts with the screenshots. 


Can you pm me your cpanel access details and admin access details for the website? 


Jason
Jason Jun 1 '16
course


Jason
Jason Jun 1 '16
hope fully this screenshot gives an idea
ross Team
ross Jun 1 '16
Ok, your update has not been successfully completed. I still see that you have 1.8.1 and there are a lot of javascript errors, please restore your backup and follow these instrucitons. 

https://developers.oxwall.com/forum/topic/24134

Jason
Jason Jun 1 '16
Ok I'll let you know how I get on thanks


Jason
Jason Jun 1 '16
I had to reinstall unfortunately but I have come across 2 problems in the admin area. 

"page not found" on these 2 links 

http://liveinhastings.co.uk/admin (admin dashboard)

http://liveinhastings.co.uk/admin/appearance/customize

everything else is fine is there a  solution please



The Forum post is edited by Jason Jun 1 '16
Congressfreeindian
Congressfreeindian Jun 1 '16
goto yoursitename.com/admin or yoursitename.com/sign-in to reach admin dashboard, and disable maintenance mode.
Jason
Jason Jun 1 '16
no thats fine . the sites physically missing 2 pages


dave Leader
dave Jun 1 '16
ross will be back in to work in about 4 hours and he can continue his work with you at that time, its best to wait so you can pick up where you left off with him 
ross Team
ross Jun 1 '16
Jason what is your php version? 
Make sure you have mod_rewrite enabled on your server, make sure you have default .htaccess in the root of the software. 
Jason
Jason Jun 2 '16
php  5.5 ,mod_rewrite is already enabled and default .htaccess in the root of the software
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