hello , your theme was customize by mixing two theme with new theme name so .. and we are supporting you no need to create public forum to get support . we were outside today for some official work so can't reached at time . for a customize theme with new name and key never create a public forum in original theme area . you can always send us private message and you are not the only one click so you must wait up to 24 hr to get a reply regarding issue with your customized theme .