- Do you use the 'Premoderation' plugin? If so, make sure that the photo is approved.
- Do you have several account types? If so, make sure that you set the credits reward for your account type.
- Finally please make sure that the Free role is assigned to your test profile.
We have tested is at our demo website and everything work with no issues.
If the problem still persists, please PM your Admin Area access details and we will check into this issue for you.