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[Solved] connected with another session [CloudFlare] | Forum

Topic location: Forum home » Support » Bug reports and troubleshooting

smec's Nov 9 '16

Hello Friends,

Before yesterday morning i had the unthinkable with my website really a big problem.

Yesterday i opened my website and my surprise. i am connected with another session, another account of another user!

Today morning another user that happens to him this problem! Then this user has write on his wall this problem for all these friends.

Need your help my friends :( , i'm afraid someone connects with my account, Thank you so much Oxwall.

Is concerned about the safety of ours sites.

The Forum post is edited by smec's Jan 17 '17

Team

ross Nov 9 '16

Does you server have something related to the cache, like Varnish cache?

smec's Nov 9 '16

i think but i am not sure with my server shared in bluehost

how can i check this ?

Team

ross Nov 9 '16

contact your hosting provider support team and request this info from them

smec's Nov 9 '16

ok, thank you

smec's Nov 10 '16

they said me : i have a shared account, the Varnish cache option is available on cloud accounts !

Team

ross Nov 10 '16

can you pm me your admin website access details and cpanel access details? we'll take a look at the issue.

smec's Nov 13 '16

i sent you my message ross befor, Thank you

smec's Nov 14 '16

The problem is solved.

The error is caused by my CloudFlare.

Now all is disabled, and i no longer see the error on my error logs