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Plugins not creating thumbnails. | Forum

Topic location: Forum home » Support » General Questions
Kyle Willets
Kyle Willets Dec 9 '16
Hi, our site is using newest version of WHM Cpanel on Centos 7 Server. We have had a problem. When plugins go to create the thumbnails like Classifieds Pro and Catalog it does not work. Well it does and then it does not. The minute we restart the server it works. Then you will go back 5 minutes later, go to create a new one and the images are there, but it never creates the thumbnail. I thought maybe GD Library, but we have the latest version and well it would not work at all if it was GD Library. I have ran out of all ideas and thoughts. I noticed since I moved over to dedicated two problems, this one and YouTube api not loading in Extended questions and answers. Somehow I know maybe these are connected to an overall issue. I am out of ideas though. We made sure all the required php modules are enabled, every thing in Apache is enabled that should be. We were going to maybe try downgrading to Centos 6, but I am wondering it is something small I am missing. Would welcome any help or advice :) 

https://gyazo.com/3b02020940c78d05c0f0bb4221658746 -Thumbnail Not Loaded

https://gyazo.com/3b02020940c78d05c0f0bb4221658746 -PHP InI Features Enabled

https://gyazo.com/3b02020940c78d05c0f0bb4221658746 -Apache Configuration

https://gyazo.com/937d2c092c074a64fbc9eb1162cab1ff -Thumbnail Not Loaded Debug Error


And here is my .htaccess because I thought maybe that was the problem to. All permissions are as they should be. Keep in mind that the problem goes away after server reboot. 

https://gyazo.com/c918799cb10d339fb5426214c0051893


This is why I am lost. Its sad when I was on shared hosting never a problem. We have went through days trying to figure this out!


Also all these things get a green Check of things we checked: 

  • Linux/Unix/Windows
  • Apache 2 or higher with:
    • mod_rewrite on
    • mod_security (strict configurations) off
  • PHP 5.5 and 5.6 with:
    • cURL on
    • fopen on
    • register_globals off
    • safe_mode off
    • suPHP off
    • suApache off
    • suhosin off
  • PHP modules:
    • PDO
    • DOM
    • mbstring
    • zip
    • zlib
    • ftp
    • json
    • php_openssl
  • MySQL from 5.0 to 5.7
  • GD Library 2 with FreeType support
  • Mail server (SendMail, Exim or other)
  • Cron

<update> I just went back into site after a bath and the thumbnail finally loaded. Im wonderign if it is Centos 7 that's the problem. 

The Forum post is edited by Kyle Willets Dec 9 '16
dave Leader
dave Dec 9 '16
Some of your links show nothing, just wanted you to know that.   When running a dedicated server you will certainly run into some issues that you do not have on a shared server because a shared server is typically configured for the masses, you will just have to give it time to get the kinks out of your dedicated server.  Once you do that then it will be pretty much hands off and you will love it. 


How are you serving up your php?   Are you using apache or cgi for your php?


Check to be sure that apache or cgi has permission to those directories or files. 


Check the actual properties of the missing image itself on the display to be sure the url is correct. Right click -> properties. 

The Forum post is edited by dave Dec 9 '16
Kyle Willets
Kyle Willets Dec 10 '16
They were gyazo images. I thought they last a month I guess not XD. The other ones work weird oh well. Thank you for your response and yeah we use Apache. The directories were correct, just for some reason it was not creating the thumbnails in Userfiles. For it to do it an hour later means something was hanging. I know chron was working fine. We decided to back up and use Centos 6 for now. Hoping that will be more stable. 
dave Leader
dave Dec 10 '16
OK sounds good keep us posted :)