We build. You grow.

Get best community software here

Start a social network, a fan-site, an education project with oxwall - free opensource community software

HELP ! LOST acces to all the plugins I have purchaced | Forum

Topic location: Forum home » Support » Oxwall Store
Jan Larsen
Jan Larsen Jan 2 '17
I had to change my email on facebook .. due to loss of my workemail..

Now when logging in with facebook .. I cannot find all the plugins and themes I have purchased..

Need a hand here.. cannot update as I have no access to licence keys

Happy new year  and thanks

Jan
Darryl B Leader
Darryl B Jan 2 '17
Did you update your email here using "Profile Edit" ?

Also found this. It mentions doing a password reset. Some others had this issue a few moths ago.

https://developers.oxwall.com/forum/topic/48426
The Forum post is edited by Darryl B Jan 2 '17
Jan Larsen
Jan Larsen Jan 2 '17
Hi Darryl..

Its like this .. I DONT have the email I used when I purchased the items anymore..

But .. you actually gave me an idea..  I will try change my primare email back to the old one on facebook and hope it doesnt require a verification ..


Darryl B Leader
Darryl B Jan 2 '17
I figured that all you would need to do would be.
A. Update your email in your profile to your new one.
B. Possibly need to reset your password after that; making sure it is the same one your use for your new google account.

If that isn't the case, One of the team members may have to assist with this one.
Jan Larsen
Jan Larsen Jan 2 '17
Thanks Darryl
I guess I need to ask the team for help..

Anyway..  I have no problems in proving that I actually have purchaced the stuff..
its active on my website ..

How do I contact the team members?? :)
Darryl B Leader
Darryl B Jan 2 '17
They wont be back on until tomorrow. One should see this post, and respond. They have been on vacation for the holidays, so it may take some time for them to catch up. Ross is usually the one that responds on issues.
Jan Larsen
Jan Larsen Jan 2 '17
OK..  thanks a lot ..

I will wait untill they are back from holidays :-)

Have a nice evening :-)
Jan Larsen
Jan Larsen Jan 2 '17
Just a minor update ..  I just found an old update-log ..

So I have the keys for 10 major plugins from my old account..
But still I would like to have access to my old account so the new ones I want to buy is in same place..

Regards .. Jan