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Developers not responding | Forum

Topic location: Forum home » Support » Oxwall Store
Jason
Jason Jul 14
What can we do if whomever we purchase plugins from and need assistance?  There a several developers on here that don't respond to our inquiries.  Are there developers here whom can offer support for others plugins?


Thanks,


Jason

Patricia Zorrilla Bcn

Only the developer of a plugin has the legal right to improve it and update it, but if you have a specific problem with a plugin the others can publish a "patch", that is legal.

We are a few plugin developers here, if it is a plugin that I have acquired and I can reproduce your problem I can see what happens.

It would be good to ask specific questions of the type "I get this error from this plugin when I do this" and attach a screenshot. 

Jason
Jason Jul 14
Thank you for your response Patricia,


So it's risky to purchase plugin here as there are several that simply don't respond anymore and now we are stuck with a plugin that doesn't function properly or if we need modifications done.  There should be a stipulation when developers join that they are responsible for the support of their products to their customers and if they are not supporting their product they could lose the right to their plugin so other developers who are supporting customers can take over.

Oxwall Germany Club
Topic was moved from General Questions.
Chris_W
Chris_W Jul 14
If I don't know that the developer is good, I make an effort to contact them before I purchase the plugin. If they don't respond, you can come on here and ask the advice of others that are using the plugin you want, and the general quality of that developers work.
Quote from Jason Thank you for your response Patricia,


So it's risky to purchase plugin here as there are several that simply don't respond anymore and now we are stuck with a plugin that doesn't function properly or if we need modifications done.  There should be a stipulation when developers join that they are responsible for the support of their products to their customers and if they are not supporting their product they could lose the right to their plugin so other developers who are supporting customers can take over.


Oxwall Germany Club
We'll suggest a solution for this problem to Oxwall Foundation in the near future. You'll be informed if a change of the actual Store policy is made.
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