Open a claim on PayPal?

In 60 days I have only sold one plugin.

The buyer has opened a claim on PayPal and they have returned the money.

He already has the plugin, I have no right to know where it is installed and the licensing system .... everyone knows how to break it if they know how to search in Google.

I still have 3 suspended plugins, they had 13 sales and 0 complaints. I'm sad. If OxWall were free, many plugins would be sold and one would not matter, but this situation .... No one is going to buy an OxWall from 5 years ago for 999 USD, so the horizon of sales for plugins is the remaining users, and if they treat them like Rob, then we will lose them too.

I can understand you very well Patricia that you are very disappointed, people do not like to spend money or invest easily in their company/websites.

Undoubtedly this will have to do with the Corona, because the economy has been hit.!

We do not easily submit a claim (this is actually our first time), but if the owner or co-owner of this website and therefore also developer of plugins and themes can no longer arrange their business affairs properly, I think the end of the website or organization is in sight.

We still do not have the plugin (at least the license), but the developer simply chooses not to respond to anything.!!!

We can be brief about stealing products, we don't do this and can't do this as well.

We only buy plugins and themes for exploiting divers websites.

We think that getting the store in order is being handled incorrectly, but no one can appreciate our opinion, so we stopped doing that.!!!

We just want the product we paid for and that we are respected as a buyer.

We don't think $ 99.00 is a small amount, but Skalfa LLC is happy to receive it without supplying anything.!

I thought the € 999.00 is for the Skadate version, which we think is a ridiculously a high price.

The version offered here is admittedly free but also very outdated.

Oxwall foundation / Oxwall / Skalfa LLC / Skadate has no respect at all for buyers in our view, but we also get a strong impression for developers like you.

But then again, who is waiting for our opinion.?

With regards to you Patricia,

Rob

Admiraliteit Imedia

David, I think I just explained that to Patricia.?

The basic skadate package costs $ 999, and indeed the download here on this website is free but again very outdated.

No, gentlemen, NO.

Imagine that you do not know anything about OxWall and that you arrive from the Google search engine and land at https://www.oxwall.com

You press "pricing" and it sends you to https://www.oxwall.com/order

Now tell me where is the free download site, the link to the demo website and the link to this forum.

Patricia,

See the attachments, there I find other things.

But I could be wrong though.!

I just did a google search for oxwall

https://www.google.com/search?client=firefox-b-1-d&q=oxwall

and it shows this

Does this info solve the problem of our purchase.?

In short: NO

It seems like asking to solve our problems totally yields nothing, no matter how and by what means we ask our questions.!

Rob i am so sorry that you are having to deal with this challenge, i know that does not help much.  Nor does it help that we have done what we could in forwarding the messages to the responsible people.  If they choose to not reply then our hands are tied along with yours...

Again i know you are frustraited, so are we.  

Quote from Rob - Admiraliteit Imedia

Does this info solve the problem of our purchase.?

In short: NO

It seems like asking to solve our problems totally yields nothing, no matter how and by what means we ask our questions.!

Fortunately today after a ticket has been created at Skalfa which has been forwarded again to Skadate plus a discussion via PayPal, we finally have the long awaited plugin in our purchase list.

It seems that Oxwall is having trouble with the PayPal system that is linked to the store.

Quote from Rob - Admiraliteit Imedia

Fortunately today after a ticket has been created at Skalfa which has been forwarded again to Skadate plus a discussion via PayPal, we finally have the long awaited plugin in our purchase list.

It seems that Oxwall is having trouble with the PayPal system that is linked to the store.

Glad you got your product :0)  

Thank you Dave, we had to do a lot for it but finally we have it.

If the team is still tackling the store well and updating the basic software (to the level of today), than Oxwall would make a good step in the direction.!

With regards,

Rob

Admiraliteit Imedia

However folks, there are two sides to every story. Back before i was with Oxwall i had a customer wanting some custom work on a dating sight and so i wrote out a bid of everthing in detail that they wanted me to do.  I faxed it to them, and had them sign it.   Payment arrangment was half up front and the other half net 10 days after completion.  

All parties agreed.  So at first things went great, they were very happy, however when the project was done they held the money because they said that one of the items on the list was not fixed.   Well the item on the list said i would look at the issue to make suggestions, i never said i would fix it for that price. 

We went round and round, i finally told him to keep the money and that i would never take work from him again.  It was then that i learned a hard lesson about not giving them all the code until i get the money first, i never had that issue again. 

And yes the customer came back begging for forgiveness because he found out he could not get it done any cheaper or better anywere else.   And yes i did finally get my money and then i fixed his problem for a small discount fee... So it all worked out...

So yes respect buyers but buyers need to respect good developers as well and abide by written contracts.. 

There were alot of times that i used an escrow company for my jobs, they held the money for the job until it was signed off then the customer got the code and i got my payment.  Having the escrow company as the middle man costs alittle bit of money but for me it was worth that to not have to deal with the issues.