Too many of you have abandoned the oxwall store support area and are using some kind of third party ticket service instead.  This is a violation of the store terms of service. 

You must provide support and reply to customers posts in the provided store support area of your store product.  

Now if you want to provide something extra you can do that... But you must first provide support and reply in the store product support area.   We will be cracking down soon on those that violate the terms on this issue soon.    This is your warning and the attempt to give you time to fix this..... 30 days from today.  Thanks..

If not fixed within 30 days your products that violate these terms will be suspended until  the issue is resolved.