3 days ago a client bought a plugin, and as usual, paypal did not assign the license automatically on the oxwall site, which is why the client opens a claim, I have written everywhere but I do not receive a response from the client, in Most of the cases paypal agrees with the client. I have already assigned a license to him but he does not respond to my messages. This is very annoying, even when we continue like this.
https://developers.oxwall.com/user/HolyMoses user is this: Holy Moses
LeaderThis is all very sad. It is a 5 USD plugin of which the developer receives 4.52.
Or it does not receive them, that is the question.
The customer is from Germany, not from an underdeveloped country and this is the equivalent price of one or two coffees in that country.
It is the habit of underestimating the work of developers and being happy to have found a way to have a plugin without paying for it. It feels like a triumph: "How clever I am, I already have the code and I haven't paid."
OxWall does not provide any tool to block this user from continuing to purchase plugins and then not paying for them.
PayPal also does not provide this service and in case of dispute it always resolves in favor of the buyer.
I am going to modify the https://owspain.com store in such a way that you pay the seller for one of the payment methods that he provides and it is the seller who assigns you a license so that you can download the product when there is received the money. End "instant downloads" without paying.
To the developers I remind you that the owspain.com rules allow you to implement your own forms of payment, licenses and websites to download the products, and that is why you can only put advertising.
The goal of owspain is to keep the community alive, not to make money.
LeaderIt's a disaster.
PayPal always decides in favor of the buyer.
The plugin has been free to the buyer, he has to be a bad person to do this because he does not want to pay 5 USD.
LeaderAnalyzing the operation he has recovered the money from him but I have paid the PayPal expenses, so he has obtained the free plugin and PayPal USD 0.47 that I have paid.
This man is a cheek, a swindler.
OXWALL vs. PayPal is an example of how a few small changes in the administrative interface can make a huge difference for the end user. OXWALL gives users the ability to customize their own branding, including logo, colors and menu layout. This allows them to add this contact form more than one page to the interface while still having the same look and feel as PayPal.
It can certainly be frustrating when customers don't respond to your messages, especially when it comes to resolving an issue like this. However, it's important to remain professional and courteous in all communications.
Since you've already assigned a license to the client, you may want to send them a final message letting them know that you've done so, and encourage them to close the claim with PayPal. Be sure to include any relevant information, such as the license key or instructions on how to activate the plugin.
If the client still doesn't respond or close the claim, you may want to consider reaching out to PayPal directly to provide evidence of the license assignment and ask them to review the case. It's also a good idea to review your refund and license policies to ensure they are clear and concise for future customers.
