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What does Epson Error Code 0x97 indicate? | Forum

Topic location: Forum home » Support » General Questions
michael
michael Aug 3 '21

Hello, I am Michael, a talented techie with over 15 years of experience in delivering quality assistance regarding Printer support.


When you discover an internal hardware issue with your printer, the Epson error code 0x97  serves as a warning. It might be due to a motherboard failure or another type of internal component failure. When this problem displays on the screen, it means that some of your printer's internal components aren't working properly.


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Jake Paul
Jake Paul Aug 11 '21


What causes an Epson Error Code 0x97?

The Epson 0x97 error code is a type of warning whenever you encounter an internal hardware issue with your printer. It can be because of a motherboard malfunction or some other kind of internal component malfunction. Once this error appears on the screen, it’s likely because some internal components of your printer aren’t functioning correctly. 


1.Disconnect Everything from the Printer

Before you proceed, you need to cancel any print task and take out all paper jams from your printer. This method is relatively easy and may work for you, depending on the cause of the error. After removing all paper jams, disconnect every cable connected to the printer. They include USB cords, cable wires, and power cords, as well as ink cartridges.

Press and hold the printer’s Power button for 1 minute. Then, plug back everything, including reinstalling the Epson ink cartridges into their respective slots. Push the Power button and turn on your printer then conduct a test print. Find out if there are any changes.


2.Reset your Printer

This troubleshooting technique is virtually similar to the first one. You have to disconnect all your printer’s cables. Allow your printer to rest for about five minutes before you proceed. Then, press and hold the Power button for 1 minute. Continue pressing and holding the Power button while you reconnect every cable back. You may need another person’s help with this method.

Press and hold the Power button once more for 1 minute and then release. Conduct a test print to find out if there are any improvements. 


3. Clean the Print Head

There are times when a dirty and clogged printhead is the culprit behind an Epson 0x97 error. If this is the case, the solution would be to clean the printhead thoroughly. Here are the steps in cleaning an Epson printer’s printhead:

Step 1 – Remove each ink cartridge one by one from the printhead. Place the ink cartridges (in inverted position) on top of a clean paper or towel. Then, carefully remove the printhead from the printer.

Step 2 – Wipe the bottom of the printhead thoroughly using a clean, lint-free cloth damped in warm water. Keep on cleaning the nozzle area until there’s no more black ink sticking on the fabric.

Step 3 – Soak the printhead in a bowl with warm water for 10 minutes. Do not use boiled water. Put a clean paper towel at the base and let the printhead rest above it while soaking. Take out the printhead from the bowl, and carefully wipe off any water and moisture using a dry lint-free cloth.

Step 4 – Place the printhead on top of a paper towel and allow it to air-dry for 15 minutes. Then, insert the printhead back into the carriage and reinstall all the cartridges into their respective slots. Turn on your printer and see if there are any changes.



Hope this helps you out.
Regards,
Jake Paul.

The Forum post is edited by Jake Paul Aug 11 '21
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