What do you think it should be? What is important to consider and how to properly organize it?
What do you think it should be? What is important to consider and how to properly organize it?
Make sure your team is trained in how to handle different types of requests and problems - you want everyone to do their part to ensure that customer needs are met as quickly as possible
Customer support is the most important factor for a game company. If you have good customer support, you can attract more people to play your games. For me, customer support through online chat is ideal. That's when you don't have to wait on hold or interrupt a game session to talk to support. But there are many options, you can read more about it on https://newmediaservices.com.au/customer-service-in-gaming-industry-importance-and-challenges/.