If your QuickBooks Desktop App cannot refresh or reload QuickBooks Payroll services, it’s likely Error 12031. It is invoked when there’s a connection breakdown between the QuickBooks Servers and QuickBooks Desktop.
You can get rid of the QuickBooks error code 12031by understanding the causes, trying different methods, and making necessary changes to your system.
Methods to Resolve the QuickBooks Error 12031 Successfully
You can implement the below procedures, so as to rectify of the QuickBooks error code 12031 successfully:
Method 1: Configure your Internet Settings
Start off with closing QuickBooks software.
Make sure to click on Internet browser.
Hit a click on Tools and Internet options.
Internet Options - Image
Choose Security tab and also click on Globe icon.
Hit a click on Content tab.
Press the Content advisor button, in case it says disable, then enter the password and disable the Content advisor.
Internet Options - Image 2
Further, click on Connections tab:
Choose Never dial a connection option, in case you do not use the dial up node.
Else use the Dial up node and make sure that you have entered the correct ISP.
Hit OK tab.
Press LAN settings tab.
Make sure that Automatically detect settings option is checked.
You need to Verify use a proxy server checkbox is cleared.
Use the Proxy server and document the complete address and port.
In case the port is other than port 80, avoid unchecking use a proxy tab. And use the proxy box for testing purposes. In case the port is Port 80, then you can simply uncheck.
Now, select OK on the LAN settings.
Automatically detect settings - Image
Choose the Advanced tab
Click on the Restore advanced settings.
Now in the Settings tab, scroll to find use TLS 1.0, USE TLS 1.1 and Use QuickBooks TLS 1.2 options.
Make sure that USE TLS 1.0 is checked and USE TLS 1.2 s not.
USE TLS 1.0 is checked option - Image
You further need to click on OK tab and close the Internet options window.
And close Internet explorer and reboot the system.
You then need to open QuickBooks and try to update QuickBooks desktop again and check if the issue is rectified.
Method 2: Inspect your Internet Connection and try to update QuickBooks Desktop
In this particular method, you need to click on Help tab.
And further click on Internet Connections setup.
Internet Connections setup - Image
You are then required to click on Option stating Use my computer’s internet connection settings to create a connection when the app accesses the internet.
Further, click on Next tab.
You then require to update again:
You need to select Help, and click on update QuickBooks desktop. In QuickBooks 2008 and later versions, you need to select Update now tab.
Update QuickBooks desktop to Latest - Image
If you are using 2006 and earlier version, choose File, update, QuickBooks, and Update now tab respectively.
Regards,
Rachel Gomez
