Methods to Rectify QuickBooks Has Stopped Working or Not Responding Issue

Well, encountering such a situation where QuickBooks isn’t responding or stopped working error can be extremely frustrating for QB users, therefore, we have come up with ideal solutions that, if applied properly, can bring the software back to life.

1st Method – Download the QuickBooks refresher tool

The QuickBooks accounting software is complemented by various tools and utilities that leave no stone unturned in boosting the capabilities of the QuickBooks software. One such utility is the Quickbooks refresher tool. The tool can assist in getting rid of the QuickBooks has stopped working error code. Follow the guidelines provided below:

The first step is to turn off the QuickBooks accounting software.

Next step includes the Downloading of the QuickBooks refresher tool.

QuickBooks Refresher Tool - Image

Further, “Save” it on the desktop.

Once downloaded, hit on the “Run” option.

This tool will automatically find the existing issue in the software and will fix issues efficiently.

In the last step, verify if the issue resolved.

2nd Method – Create a new windows admin user

If the first methods didn’t work out for you, then the creation of a new admin user should help you out. All you need to do is follow the steps below to create a new admin user.

Initially, hit on the “Start” button and then tap on the “Control panel.”

After that opt for the “Add or remove user accounts” link.

Further, the “Manage accounts” dialogue box will appear, tap on the “Create a new account” option.

Mention the “Account name” and choose “Create an admin account.”

Add a new user account - Screenshot

To complete the process, hit the “Create account button” to create a new Windows operating system account.

3rd Method – Rename the QuickBooks.INI file

Rename the QuickBooks.INI file - Image

One of the major reasons for QuickBooks software not responding is some specific problem in QBWUSER.INI files.

Renaming the QBWUSER.INI file can help to fix problems occurring in the QuickBooks software.

You can rename the “EntitlementDatastore.ecml” file in the following manner:

Tap on the Win + E keys to show your File Manager.

Now, search for the QuickBooks directory. Another alternative way is to right-click on the Quickbooks desktop icon and hit on the Open File Location option from Properties.

Once you are in the Quickbooks Folder, search for the Entitlement Client folder and search for the file named “EntitlementDatastore.ecml.”

You need to right-click on the file and hit on the rename option. Subsequently, add ‘.old‘ at the end of the file name.

Follow the same instructions for the ”QBWUSER.INI” file and add ‘.old‘ towards the end of the file name.

Greeting,

Rachel Gomez