Check if your new server meets our server requirements. Can you share your phpinfo.php file here?
When your server is changed, the name of it also changes. Each shared server at DreamHost has a specific name.
Please review the Finding your FTP server hostname article for information on how to view the name of your web server.
Below are some things you should check prior to the move to ensure that things go as smoothly as possible:
Make sure when you connect to your domain via FTP/SFTP/SSH, you use your domain as the hostname.
If your domain is example.com, you would enter exactly that as your hostname.
Do not add to the URL.
DNS settings
Here are a few steps to set up your DNS settings when a server moves:
Review the email that is sent to you once the server migration has completed – your new server is listed in the Subject line.
If you are not using DreamHost’s nameservers, update your IP address once the server is migrated.
If your IP continues to point to the old server IP, your site will not function.
View the DNS article for information on how to find the correct IP address of your site.
If necessary, update the correct IP of your site at the company that hosts your nameservers.
Keep in mind, Unique IPs will change as well since DreamHost does not offer static IP addresses.
Fixing issues after the move
After the migration completes, you may notice errors with your site or you may find it’s not responding as it once did.
The following sections help you troubleshoot the most common causes of this.
My site is not responding
This is most likely a DNS issue. Since the server changed, the IP of the site also changed. At your current DNS host, you must point your DNS to your new DreamHost IP. View the DNS settings section above to correct this.
If your site is correctly pointed to your new DreamHost IP, it's possible you could see a 'Site Not Found' error. View the Site not found article to fix this.
If your site is still not responding, contact DreamHost support for assistance.
My email form or cron job is not working
It's possible to use your servername as part of your email address in a custom email form or cron job. For example, you could use:
username@servername.dreamhost.com
In this example, 'username' is your FTP user and 'servername' is the name of your web server. If you're using this format, make sure to update the name of your server you're using for the email address.
My uploaded files do not display online
This is likely because you're using the old server name as your FTP hostname. If you're using something like SERVER.dreamhost.com as your hostname, you'll need to change that to your new server name (which is given to you in the Subject line of the email confirming that you've been successfully moved). Review the Finding your FTP server hostname article for more information on how to view the name of your web server.
An even better idea is to use your domain name. The domain name will automatically point to the correct server no matter where it's moved.
Regards,
Rachel Gomez
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