We build. You grow.

Get best community software here

Start a social network, a fan-site, an education project with oxwall - free opensource community software

What are the DIY Solutions of QuickBooks Has Stopped Working Problem? | Forum

Topic location: Forum home » Support » General Questions
Joey Williams
Joey Williams Apr 13 '23

QuickBooks users often encounter an issue where the application unexpectedly closes and an error message appears stating "QuickBooks has stopped working or not responding". When the user attempts to reopen QuickBooks after the application closes, the same error message reappears. Occasionally, QuickBooks may not display any error message but instead freeze on a Windows system. To resolve this issue, you can follow the comprehensive article below, which includes detailed troubleshooting instructions.

 

What is QuickBooks has stopped working or not responding working issue?

The "QuickBooks has stopped working" problem is an error that occurs when QuickBooks Desktop software crashes or becomes unresponsive. This can happen for a variety of reasons, such as a corrupt installation, compatibility issues with other software, or problems with the company file. When the error occurs, QuickBooks may close unexpectedly, and any unsaved data may be lost.


It can be frustrating and disruptive to the workflow of a business that relies on QuickBooks for accounting and financial management. However, there are steps that can be taken to troubleshoot and resolve the issue. You might get a similar pop-up related to such error on your desktop screen:

 

 

Signs and Symptoms of QuickBooks Has Stopped Working Error

Following are the common symptoms of this error:

        Shortly after launching QuickBooks Desktop, it freezes and stops responding.

        The mouse cursor and keyboard also experience delays when interacting with the QuickBooks window.

        QuickBooks abruptly closes without any notification or indication of an error when attempting to open the company file.

        QuickBooks crashesbefore even fully loading the dashboard and displays an error message related to the issue.

        Other Windows programs also exhibit slow responsiveness and freezing problems.


Read more...

Peter Groft
Peter Groft Apr 14 '23

If you are encountering the "QuickBooks has stopped working" problem, here are some steps you can take to try to resolve the issue:


Update QuickBooks: Make sure you are using the latest version of QuickBooks. If not, update your QuickBooks to the latest release as it may contain bug fixes that can resolve the issue.


Restart your computer: Sometimes, a simple restart of your computer can help resolve temporary issues with QuickBooks.


Run QuickBooks as an administrator: Right-click on the QuickBooks icon and select "Run as administrator" to run QuickBooks with administrative privileges. This can help in resolving any permission-related issues that may be causing the problem.


Disable add-ons and integrations: If you have any third-party add-ons or integrations installed in QuickBooks, try disabling them temporarily to see if they are causing the issue. You can disable add-ons and integrations from the QuickBooks settings or preferences.


Verify and rebuild your company file: QuickBooks has a built-in feature called "Verify Data" and "Rebuild Data" that can help in identifying and fixing data-related issues in your company file. You can access these features from the File menu in QuickBooks.


Run QuickBooks in safe mode: You can try running QuickBooks in safe mode by pressing and holding the Ctrl key while double-clicking on the QuickBooks icon. This will launch QuickBooks without loading any add-ons or integrations, and can help in identifying if any third-party component is causing the problem.


Repair QuickBooks installation: You can try repairing your QuickBooks installation using the QuickBooks Installation Diagnostic Tool or by reinstalling QuickBooks. This can help in fixing any corrupted files or settings that may be causing the issue.


Greetings,
Peter