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How to resolve QuickBooks error code 12031? | Forum

Topic location: Forum home » Support » General Questions
Lillian Martin
Lillian Martin Jun 22 '23

In  Search for the steps to get rid of QuickBooks error code 12031. If yes, then your search ends right here. QuickBooks error code 12031 is basically an error that appears when a user tries to refresh QuickBooks or when the user tries to update QuickBooks payroll service. This error occurs due too network timeout that restricts QuickBooks from accessing the server. Moreover, when an error message occurs on the screen, the user is required to check the network connection and the anti-virus settings, to check if the issue is rectified or not. There can be multiple factors triggering such an error in QuickBooks. You can learn further about this issue by reading this post till the end. Or you can also connect with our team at 1-888-351-0999 and we will provide you with instant support services.

What causes QuickBooks update error 12031?

There are a bunch of factors triggering such an error. Let us have a look:

·         One of the basic factors can be if there is any sort of internet connection issue.

·         Another possible factor can be if the server is taking too long to respond on a particular command

·         Furthermore, if the internet and firewall security settings blocks connections or pages required for the software

·         If the internet explorer is not set as the default browser, then it might restrict the software functioning properly

Steps to eliminate the error code 12031

One can try eliminating the error using the below set of steps:

·         The first step is to open the menu for the internet connection setup available in QuickBooks

·         After that click on internet properties

·         Now, the user will see various tabs in the internet properties

·         The user is then required to click on advanced tab

·         Ensure that the advanced setting matches

·         Also, click on apply tab

·         Now, click on ok tab and also close the window

·         The user is then required to close QuickBooks and also open it again and then try the payroll update process again


See Also:  Import your Charts of Accounts into QuickBooks Desktop


By the end of this post, we hope that the information shared in above might be of some help in eliminating the issue permanently. However, if there is any query or if the user requires any sort of assistance at some point in time, then in that case contacting our QuickBooks pre support team at 1-888-351-0999 is recommended. We are a team of certified QuickBooks professionals who work round the clock in providing immediate support services.

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