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Mass email is sending multiple copies[Solved] | Forum

Kяuncн Leader
Kяuncн Oct 1 '14
Thanks Ross for giving it a whirl.
ross Team
ross Oct 2 '14
No problem Krunch, have you resolved the problem. Seems like it has something to do with the mail agent you currently use?
Kяuncн Leader
Kяuncн Oct 2 '14
Not sure what you mean by mail agent,,, provider?
I also have the plugin that alerts me of a newly registered member, that is sending doubles as well, sent a screen-shot to your PM.
ross Team
ross Oct 2 '14
Yes, I mean, yahoo, gmail whatever you use there. 
Kяuncн Leader
Kяuncн Oct 2 '14
for the site I use Arvixe cpanel supplied Round-cube, for newly registered members alert I use Outlook.
ross Team
ross Oct 2 '14
Can you change it or ask some other members of your site, who uses different mail agents to confirm that they receive duplicate e-mails?
Kяuncн Leader
Kяuncн Oct 2 '14
Yes, got notice from a member on this recently, she seems to be using AOL

Attachments:
  Problem.PNG (75Kb)
ross Team
ross Oct 3 '14
The same with AOL only one message: 



Sorry Krunch can't reproduce that. 

Kяuncн Leader
Kяuncн Oct 3 '14
It's doing it for me still...


Steve Winter
Steve Winter Oct 3 '14
I had to switch hosts to fix it.  See my profile for the link.


Steve

Kяuncн Leader
Kяuncн Oct 4 '14

Quote from Steve Winter hosts to fix it. See my profile for the link.

I'm already w/Arvixe.
ross Team
ross Oct 6 '14
I'm sorry Krunch but, how can we reproduce that if we cannot do that on your own website?
Arvixe QA
Arvixe QA Oct 6 '14

Quote from Kяuncн
Quote from Steve Winter hosts to fix it. See my profile for the link.

I'm already w/Arvixe.
Hello,

Please send me an email and I'll look into it further -- adam[at]arvixe.com.

Thank you!
Kяuncн Leader
Kяuncн Oct 6 '14

Quote from Arvixe QA
Quote from Kяuncн
Quote from Steve Winter hosts to fix it. See my profile for the link.

I'm already w/Arvixe.
Hello,

Please send me an email and I'll look into it further -- adam[at]arvixe.com.

Thank you!

Sent, Subject:
Oxwall forum Subject (Mass email is sending multiple copies)
ross Team
ross Oct 6 '14
Krunch, do you have any reply from Arvixe on that matter?
Kяuncн Leader
Kяuncн Oct 6 '14

Quote from ross Krunch, do you have any reply from Arvixe on that matter?

Yes I have them working on it still, soon as I find out what the issue is I'll post it here, thanks Ross.
ross Team
ross Oct 7 '14
Ok
Kяuncн Leader
Kяuncн Oct 22 '14

Quote from ross Ok

Problem w/Doubles, sometimes quadruplet sends/Copies was at Arvixe end, there mail system was over-loaded, I guess such an issue results in duplicate sending.. [Resolved]
ross Team
ross Oct 22 '14
Great. Thanks for letting us know. 
David A
David A May 12 '15
I am having a smilar issue. When I do a mass mailing it sends duplicates until the server quota is hit on my host.  Most of the users are getting about 16 emails each- I am wondering if there is a checklist of things to check. I already called the hosting company and was informed that everything is working on their end.
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