So I'm continually buying plugins from the store, I often get errors when buying from one particular developer (who always blames our site).
Anyway we uploaded another one of his plugins and our whole site went down, it didnt even produce a 500 error.
We disabled the plugin from the database but now the dashboard produces a 500 internal error. Its been down for 24 hours now and we have contacted the developer but the issue is still present with no light at the end of the tunnel.
Can anyone assist me uninstalling it manually, we cant activate it as the site goes down etc.
The error on the dashboard relates to a drag and drop widget which comes with this plugin and is the reason the dashboard isnt loading.
We have a big site with over 47k users and there starting to complain and moan on the newsfeed which makes us look bad.
If anyone can help I would greatly appreciate it!
Thank you
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How To Manually Remove A Plugin | Forum
Team Alia
Aug 22 '13
Question:
How to remove the plugin manually.
Important: Keep in mind that the best way to remove the plugin is:
1step: uninstall plugin from admin panel
2step: delete uninstalled plugin from admin panel.
When you "uninstall" the plugin system automatically removes all files and cleans database.
Always use "uninstall" option if it is available. Otherwise you will have to clean your files and database manually.
If for some reason you can't uninstall and delete plugin from admin panel use following instructions:
1step: delete your plugin's files from following folders via FTP or using control panel:
a)ow_plugins
b)ow_pluginfiles
c)ow_static
d)ow_userfiles
Those folders might or might NOT contain your plugin's files. But check them all just in case.
2step: open your database and delete data located in tables:
a) plugin's tables. Those are tables that came with your plugin. They always contain
plugin's name. For example: ow_photo, ow_photo_featured, ow_event_item...
Search through all database and delete all tables related to your plugin.
b) in most of the cases plugin comes along with a widget.
open "ow_base_component" table. Find and delete the row/rows with your
plugin's Class name. Again Class name will contain your plugin's name, so you can
easily find needed row.
Do the same within following tables:
Important: Keep in mind that the best way to remove the plugin is:
1step: uninstall plugin from admin panel
2step: delete uninstalled plugin from admin panel.
When you "uninstall" the plugin system automatically removes all files and cleans database.
Always use "uninstall" option if it is available. Otherwise you will have to clean your files and database manually.
If for some reason you can't uninstall and delete plugin from admin panel use following instructions:
1step: delete your plugin's files from following folders via FTP or using control panel:
a)ow_plugins
b)ow_pluginfiles
c)ow_static
d)ow_userfiles
Those folders might or might NOT contain your plugin's files. But check them all just in case.
2step: open your database and delete data located in tables:
a) plugin's tables. Those are tables that came with your plugin. They always contain
plugin's name. For example: ow_photo, ow_photo_featured, ow_event_item...
Search through all database and delete all tables related to your plugin.
b) in most of the cases plugin comes along with a widget.
open "ow_base_component" table. Find and delete the row/rows with your
plugin's Class name. Again Class name will contain your plugin's name, so you can
easily find needed row.
Do the same within following tables:
ow_base_component_entity_place
ow_base_component_entity_position
ow_base_component_entity_setting
ow_base_component_place
ow_base_component_place_cache
ow_base_component_position
ow_base_component_setting
ow_base_config
ow_base_menu_item
c) those are basic tables where plugin data can be found. But depending on the
plugin, other tables might contain data as well. So browse through all tables just
in case.
Jaroslaw
Sep 27 '13
Yes, I problem with video plugin. I send you private message in this topic.
http://www.oxwall.org/mailbox/conversation/10713
Now I try to find better hosting but I don't know what I can transfer all data to a new server.
Team Alia
Sep 30 '13
Jaroslaw,
1. Do you have a back of your existing site?
Installing this back up might work.
2. If your current site is still on your server, and you can access admin panel, you could have used Data Exporter/Data Importer plugins to export and then import your files to the new server.
3. If you are interested in transferring ONLY users from your current site to another one, you can use CSV importer plugin. Note that this is possible if you have database of your current site on your server ( you will need to export "ow_base_user" table to csv file and then import this csv file using CSV importer plugin.
I don't recommend using this option, since you will not be able to restore ALL data. Only basic use info ( username, pass, email, join date).
1. Do you have a back of your existing site?
Installing this back up might work.
2. If your current site is still on your server, and you can access admin panel, you could have used Data Exporter/Data Importer plugins to export and then import your files to the new server.
3. If you are interested in transferring ONLY users from your current site to another one, you can use CSV importer plugin. Note that this is possible if you have database of your current site on your server ( you will need to export "ow_base_user" table to csv file and then import this csv file using CSV importer plugin.
I don't recommend using this option, since you will not be able to restore ALL data. Only basic use info ( username, pass, email, join date).
Oxwall Türkiye
Jul 16 '16
I raised File Attachments
It looks at the admin page
deleted data in MySQL
Still continues to appear in the Admin
I checked several times
I added a new version I tried again
Error report>
No specified file
a)ow_plugins
b)ow_pluginfiles
c)ow_static
d)ow_userfiles
c)Mysql
Leader
Team ross
Jul 17 '16
Have you searched for the plugin left-overs in the tables
ow_base_component_entity_place
ow_base_component_entity_position
ow_base_component_entity_setting
ow_base_component_place
ow_base_component_place_cache
ow_base_component_position
ow_base_component_setting
ow_base_config
ow_base_menu_item
Leader Darryl B
Aug 13 '16
This was a post the I provided a user last night, and it worked for him. If you have already done all of that. Try clearing your browser cache. It may have cached the page showing the plugin.
This was also from Ross on that post. A lot of it looks the same except he mentions the ow_plugins folder here.
This was also from Ross on that post. A lot of it looks the same except he mentions the ow_plugins folder here.
to manually delete the plugin, you need to delete it from the server in ow_plugins folder, in DB in ow_base_plugin table
Often plugins have widgets, which why you need to go through other tables as well, do the search in
ow_base_componentow_base_component_entity_place
ow_base_component_entity_position
ow_base_component_entity_setting
ow_base_component_place
ow_base_component_place_cache
ow_base_component_position
ow_base_component_setting
and sometimes plugins create menu items which is why you need to look at ow_base_menu_item table too.
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