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Gotta a problem? Speak up! | Forum

JB Tech (FoxTechs)
JB Tech (FoxTechs) Aug 16 '14
Hello, this is sorta PSA for the Oxwall community.


With our new way of work, we ask some of our customers to leave a review via PM on Oxwall.org if they found our plugin helpful, etc. From one of these messages though, we received a reply back from a customer who told us they bought the plugin and were having trouble installing it [which for the record is available to be fixed by updating it to the latest version here].


This was troubling for us to handle though, because we want or rather need to know if you are having a problem or any trouble with our items or any developer's items in general. For us, we recommend leaving a support ticket with your problems, or sending us a PM on here. Other developers have other methods of handling support with their plugins though.


I just want to remind some newer or "unsure" Oxwallers to contact a developer/third-party team if an item is not working for them, as feedback and support ensure the best quality of the code and for your project.


Thanks!

~Jake of FoxTechs

Peatech LLC
Peatech LLC Aug 17 '14
Bump.


Remember, for support with any contract/freelance work and/or Oxwall plugins & themes, you can leave us a support ticket here: support.ewtnet.us

Den Team
Den Aug 20 '14
Topic was moved from Oxwall Store.
Den Team
Den Aug 20 '14
Hello guys,


I'd suggest you to post this info on your each plugin's forum. So, every new customer could read this and contact you first before submitting a negative feedback. This is all about customer pre and post satisfaction.