I know that myself and Puru have been absent for some time with life issues and health issues.  I cannot speak for the rest of the developers as i am not aware of their activity.

However i know in my case even with my health issues i have almost never refused to answer an email in short order, usually within a few hours or a day.  I am not aware if the other developers are like this or not, i hope they are.  I am way too busy at times to watch them and their activity.   I have worked very closely with Puru as well and i know he also cares about his customers and replies as soon as he can.  

I know that Oxwall has been noodling over some new ideas in this area.  I am not aware of what those ideas or actions may be but i get the impression it is in a positive direction. 

Please understand that plugins is not unlike any other risk you take as a business.  How do you know your business credit card company is not going to sell out to another company and charge you more interest, you don't, and this is the simple nature of business. 

I understand and hear your concern and it is well documented on the Oxwall side, and i realize it is a major concern. However you must look at this just as any other vendor of your business.  What would happen if your hosting company went belly up and just closed down overnight.  You would just get another hosting company right.  

I am in no way making light of this concern but again any business when you depend on others is risky.   What if i croaked tomorrow, would you all say horrible things about me because i was no longer here, i would hope not.  And how is Oxwall going to know my situation and that i am no longer of this earth, they won't.   

The best they can do is just assume i am gone when i don't come on here for a year straight.   Then they will probably send me an email which i won't answer and eventually maybe they will guess about what happened and let someone else take over my plugins.   

There is really no way to regulate that for a small team like Oxwall.  I am not saying that improvements cannot be made however you just can't regulate morality or good business character.  The ones that come in here and make a fast buck and leave are not the majority.  And there's not much Oxwall can do about that. 

There is a fine line between good rules and bad rules.  If your too lax then you get people for a day that come and go and take whatever money they can make and never see them again.   If you get too strict then good developers may tend to leave for other venues.  So it is a balancing act. 

I will say that i have coded for several open source projects and Oxwall hands down has the BEST developer store interface that i have ever worked with.  Other venues have no license process, no update process, they have no vetting process for developers and most of the time don't even look at the code at all.

So for a small team i think they are doing quite well.  The issues at hand will get better, as the script becomes more popular good developers will show up and stay. Also it us up to you all as well, you really have to keep buying when you find something good because if there are no sales, guess what, no developers are going to show up and then after a while you end up with just the core and no plugins at all.  

So it is a balancing act between, you and developers, developers and customers, developers and Oxwall, Oxwall and customers, and it must track correctly to work correctly. 

I hope that helps.  

Dave :)

ps.. i also wanted to add that the plugins are not encoded so it is possible to get them working if you have someone that knows coding. 

The other challenge is that many developers are half way around the world and many have a hard time speaking the proper language needed to do customer service properly. Sometimes it takes multiple emails in order for them to understand what we want or need.  I know this is a challenge as well. 

But what is Oxwall to do. Even if they have developers agree to rules and a TOS for developers of some kind, if the developer is of low character and skips out, Oxwall is not going to search the world for them or prosecute them. They do not have the resources to do so.  

At one time i was going to suggest the idea of a developer application which would allow Oxwall to have enough information on a developer to do a worthwhile background check as any background check is better than none.  

This would include a nicely written developer contract which the developer must either sign and fax into the Oxwall corporate office or sign digitally.  This contract would be designed to protect both parties.  This would also allow Oxwall to have more leverage and ability when it came to trying to find out the disposition of a developer.

It would also have a abandonment clause in the event the developers store was abandoned.   

But i did not suggest this because again Oxwall is a small team and they just simply do not have the legal or manpower resources to perform this process the way it should be done.   One day i am sure they will get there but it will take time. 

Thanks for your continued support and belief in Oxwall. 

Dave :)

Also even if you use paypal you can still use a major credit card within the paypal system to pay for the item.  Most credit card companies have very affirmative policies on protecting the consumer. 

You can also check reviews, i know some of you think, believe, or say that the reviews are skewed in some way or that developers can delete the bad ones.  Here is one example to prove that developers do not delete reviews.  

A customer of mine gave me a review before even asking me to help her solve a problem. 

And major problems for my website"

When i replied to her via email it took only a few minutes to discover that the issue was not with my plugin at all but rather a simple fix correcting something that she forgot she did.   I wrote her to correct the review but i have never heard from her again.  And I cannot delete it.  I could write Oxwall and have them remove the review and include the email correspondence but its only one small review out of many great ones.  So i am not too worked up over it.  But if i could delete it i would. So developers do not delete reviews.   But the truth is that reviews are a good way to find out about the plugin.

Another way to protect yourself is to post on the forum in the correct section and ask people if they own the plugin and if it is good or not. The power of sharing is great.

I would like to see the date of last login by a developer added to the developers account.  It is a small way to see if the developer may have skipped out if they have not logged in to the account in 6 months.   Even in my worst health i have at least logged in 1 or 2 times a month just to check it.  So any developer can do the same.

The point is that there are ways already in place to help protect yourself against any kind of fraud.  You just have to be resourceful and buy smart. 

Dave 

:)

I just make a dispute about about a plugin here at oxwall and i will inform you all here what paypal protect and not protect you from when buy a plugin here. If there no protection then something should bee done.

""You can also check reviews, i know some of you think, believe, or say that the reviews are skewed in some way or that developers can delete the bad ones.  Here is one example to prove that developers do not delete reviews.  ""

Never check reviews my advice is check the post on the forum on the plugins there you find many upset people and post that very interesting to get a image of how the developer give support and many things. Reviews are to easy right now for developers make multiple accounts and post 5 stars reviews. 

""However i know in my case even with my health issues i have almost never refused to answer an email in short order, usually within a few hours or a day.  I am not aware if the other developers are like this or not, i hope they are.  I am way too busy at times to watch them and their activity.   I have worked very closely with Puru as well and i know he also cares about his customers and replies as soon as he can.  ""

Then you are much better then Puru are Dave and i give you credit for that. He answer message 1 time every 2 weeks or something like that. And i will give him credit that want refund me but it not helps me much because i like his plugins and i can not convince him to have me take over them and update them and sell them here at oxwall. He still want keep his plugins for him self and he no time update them so i no understand why not let other people update the plugins and invest money in his plugins and sell them here updated and works perfect?

""I would pay extra for support and further update for plugins if this could uphold a good quality standard. ""

agree totally i could do that to, and i see many members have good ideas to solve this for good for everyone but so far no response on implement some new rules that good for everyone.

I only hope it will bee better for everyone in future when buy plugins

Marcus

from the experince you can never rely of any of the devs to provide (quality) support and update their items in timely manner and there's no way of encouraging them to do that unless there's a financial benefit involved. 

Besides, there might be plenty of other circumstances:from family issue, turns out an act of nature belongs to the list, Puru couldn't get access to the internet, to simple "I don't want anymore". 

The result is this: Paypal Protect the developers even if the plugin not works. I was not get any money back.

Forget have any money back if the plugin not works or you have passed the 6 month limit. 

There is no protection at all to buyers here at oxwall only protecting the developers to 100% and that is no good at all

And then i see a trend for someone developers make extra money is try remove some plugins not update them and make many people complains and then when the plugin removed the developers keep the plugin off course for put it up here later with another name and profile so he can start from 0 again and make money again because the plugin will have status NEW even that the plugin is OLD i can show examples and this is not a good way . there have been others here at oxwall that try implement some better rules to get money to developers and the buyers get updated plugins. i can pay for updates but the way they doing this is dirty business and dirty tricks i not like it

Marcus

Marcus,

You tried to get your money back 6 months after the sale.  Thats not protecting the developer that is just business.  You waited way too long... sorry

No it was in 4 months or 5 month not over 6 months.

Ross,

I agree developers should have some money for they work and i support give them money for updating they plugins. I not like run around everywhere and ask different developers to updating my plugins. It is much better if the original developer did this then stop doing it and hide some where with all his plugins and then after very long time when the plugins are gone for a long time he comes back and post them again with another profile.

People here get upset and angry because of the long time they wait and hope the developers are coming back and updating they plugins. It takes to long time!

I ready and i see there was other people to that was ready pay for updates, like it is now it will continue have people no happy and complains and run a community with many angry people and angry develpers that not get any money would not bee fun in the long run?

I see only one thing that can make this better and that is pay for updates. You will have a website that run very good and not need worry some importen plugins will stop working and you will not need wait and wait and wait for the developer maybe if you lucky come back and update the plugin

And the worst thing with this is, when you payed another developer updating you plugin then maybe 1 week later the orginal developer updated his plugin.

Marcus

Marcus,  that is still way too long. Most companies like that have a 30 day policy and i feel that is too long as well.  I would say 10 days at most and if you dont know that software does not work in 10 days and for sure by 30 days, then it is your issue as a uneducated consumer not the fault of paypal or anyone else.  If you would have asked paypal within 10 days i am pretty positive they would have protected you.  No company other than walmart can you return something that late, especially digital products.  I am not surprised that paypal rejected your request that is way too late by months.

I would advise from now on check stuff sooner and request your refund sooner and you will be happier im sure. :)   I will not go back and forth on this either ok... no more bouncing ball :)

I stopped buy plugins because the rules here not works at oxwall store and you will feel scammed after 1 or 2 years when you see the plugins popup from another profile here

Much better if buyers will pay for updates and keep the plugins updated and both part will not complain both part get what they want.

My plugins that not updated i will hire a developer that not involved in oxwall or skalfa.

I will try find someone on freelancer doing it because if i hire someone here at oxwall i will support they rules at oxwall store. They wait me hire they team for update plugins will not happen as the rules are now at oxwall store.

Marcus

Better we pay for updates and everyone happy?

Marcus