[10:08:44 AM] B @ Home: well, just write him why it is not working and that it might be server/php issue

[10:09:06 AM] B @ Home: I would not want to mess with his installation, so ideally he needs to sort it out.

[10:09:42 AM] B @ Home: it is a bit outside of our services

[10:09:51 AM] B@ Home: there are a number of things which might cause this

[10:11:02 AM] B @ Home: it could ipv6

[10:11:15 AM] B @ Home: which might confuse curl

[10:11:22 AM] B @ Home: or no support of ssl in php

[10:11:25 AM] B @ Home: or firewall

[10:12:01 AM] B @ Home: ppl from https://groups.google.com//forum/ agree that it is caused by ipv6

[10:13:44 AM] B@ Home: and to be able to identify what is real problem we need ftp access to be able to run some checks

Apr 14

08:31AMSagarCan u help me out with this?
11212.png(145KB)

10:56AMOxwall AccessoriesI would need site and ftp details. I would also rewuest that you change your feedback. :)

my admin panel details are with u they are same.

and my cpanel details are

sxxxxxxxxxai.com/cpanel

user - wxxxxxxxx

password - xxxxxxxxxxxxx(

don't worry I will surely change feedback.

once plugin start working properly. :)

Ok you do have php 5.6

I have put a test script on your site

http://xxxxxxxxxxxxm/test/443test.php

 it indicates that 443 outbound port is blocked by your server

that is something your provider should enable, I cannot alter your firewall settings

sir now even my license key is not working.

please resolve the issue as soon as possible.

now I hv changed my hosting as per ur requirements.

Liscence key is working now..
The authentication problem is still there
When will the update for 1.8.3 be launched ?

Do you want to give support now for the plugin earlier issue was solved by my hosting provider. the solution was different. we had to open less secured app access in our google account.

and now a new issue is there video uploads till 100% but then an error comes and video does not uploads.

Regards

Sagar

I will not change the review at any cost till my plugin starts working, once the plugin is going good I will surely help you out with the type of review you want.

For now, Just stop cracking a deal with me saying that change or edit the review and I can help you out and just literally help me out so that the plugin starts working and I can provide you with major star ratings.

And yeah, if I forgot to mention, just help me out with the plugin or I can help you out with the review just by providing this screenshot to people so that they will also know what tricks do you use after a person buys your plugin with trust.

After that I think you might get the best review of your plugin by the people themselves!

This is where everything we say and tell people comes to light, we as developers either live up to our words or we don't and either way someone either wins or loses.  

It sounds like you AO are the one that is trying to bargin here, i never ever ever ask anyone to give me a great review if i fix a problem.  I fix the problem and then after everything is working then i ask them if they would modify their review.  I never say good or bad i just ask them if they would be kind enough to modify it, and i leave it up to them to do what they feel.  That is how you earn and get respect from customers. 

If someone has not ever given a review i might ask them to do one but i never suggest what that reveiw should be, that is up to them. 

So i feel AO that you could have handled this much better and not tried to bargain for a good review in order to help them.  That has been your problem all along around here is that you want something every time you give something, that is not how this works. 

The customer comes first, please write that on a piece of paper and stick it on your computer.  I never said the customer is always right, because its not true, but the customer always comes first. 

Now as per the customer yes he was wrong for doing the same but you brought it up first AO.  You lost control over this situatuation very early and you let it get out of hand when you could have kept him calm and assured and got him going or offered a refund. 

Dave 

If you check the feedback it stated that our plugin is a virus. 

We do not want potential oxwall customers to think that the administration team here would approve a virsus for sale in the store.  I have never argued any feedback I have received to date and almost always reach out to offer to help.  As you can see we have been working with him for almost 3 weeks for free to try and help his cause. 

Per the issue you never once and it was a good way to save face if you had, was to say something like. 

"it appears that our plugin will not work on your current system setup, we will be happy to offer you a full refund"

That would have not only calmed him down but also he may have very likely refused it and said no lets work this out if we can.  That is the moment you lost this relationship with him, and so he got madder and madder. 

I do admit that there are folks out there that exploit service but the person on the other end of that phone "you" is responsible to manage that call and take care of that customer, either help them, or say here is a refund, when you get your system up to speed let us know as we would love to have you as a customer again one day. 

That is how you take care of business.  Not by bargaining, but then again i dont know if you have ever really gotten it all these years because you keep doing the same thing, money first, reward first, gimme gimme gimme...  

I am not trying to insult you i am trying to get you to open your eyes and see exactly what is happeing here.  And i hope you take it in that way.   If not well then all i can do is say i made an effort to help you. 

 I am not trying to get you out of the community, you will eventually do that all on your own without any help from anyone.  Especially if you dont listen to what people are trying to explain to you about this sort of thing.  

I have better things to do than to worry about what AO is doing today, but i will say that myself and others share the same feeling that if you just packed up and left, you would not be missed. But that is your own doing, not ours and not customers, that is the hole you dug by doing some of the things you have done along the way. 

If the real problem is not the plugin, your support is not needed anymore, just send him a refund and remove his plugin key, that's is the right thing to do.

You see, if the client is not capable of make it work properly, he should hire someone who do all the configurations. But for free, you can't force that the developer configures all the website, his youtube account, ssl or whatever is needed in the server.

Support means get him all the information that he needs to fix his problem with the plugin, not do it all for him.

All the time spent is money that you cant get because you are working in something in which you have none responsability on.

I'm new here and don't know how all of you work here, I'm sorry if my words offend to anyone.

And i didnt find anything you said rude SD.  Honest but never rude. 

Pokrowce antyroztoczowe są niezwykle przydatne dla osób cierpiących na alergie i astmę. Specjalne pokrowcewykonane są z gęsto tkanych materiałów, które skutecznie zapobiegają przedostawaniu się roztoczy do pościeli oraz materaca. Dzięki temu pokrowce antyroztoczowepomagają stworzyć bardziej higieniczną przestrzeń do snu, eliminując kontakt z alergenami i redukując ryzyko wystąpienia reakcji alergicznych. Jest to szczególnie istotne dla osób, które mają problemy z oddychaniem lub alergiami skórnymi. Inwestycja Pokrowce antyroztoczowe  możeprzynieść ulgę w codziennym życiu i poprawić jakość snu.