Things have changed at paypal.  It used to be that the buyer had to show proof of their claim.  Now that buyers have protection for virtual purchases (this is a fairly new thing for paypal) they can claim anything they want to and get away with getting our work for free. 

I got a letter from paypal today that said that i have to submit this long list of proof about the purchase and about my product in order to prove it is as described.   I understand that we want to protect the consumer, me included. But his is a push way to the other side of things and its not right that they get to claim whatever they want and get their money back but keep our product. 

here is the content of the email 

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Virtual/intangible items and services are now eligible for Purchase Protection. As a result, we're requesting additional details to verify the virtual/intangible item or service was received by the buyer and is as described. 

Examples of the documentation that you can pro

 -Purchaser's e-mail address to which the goods were delivered 

 -Date and time goods were downloaded/received 

 -Description of the goods downloaded/received 

 -Proof that your website was accessed for services after the Transaction Date 

 -Purchaser's IP address 

 -Screenshot showing receipt by the purchaser 

 -Correspondence with the purchaser acknowledging receipt of the item or service as described 

 -Any other compelling evidence you may have showing the item or service was received and is as described

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So its not that i cant do this, its that why should i have to go through all of this in order to prove i have quality items, i know i do. 

I suggest that Oxwall come up with some kind of form added to their paypal process to help protect the store devs or i will be forced to either find another payment processing company or just close my store.  

Im sorry folks but this is just getting ridiculous to the extreme. 

What can you do for us Oxwall?