Plugin and Theme Developers!  Please reply to this post if you acknowledge and promise to do all you can to commit your business at Oxwall to EBP (Ethical Business Practices), or if you have questions regarding clarification or otherwise have a request for amendment.  

 
This means the following: 

1. I will make sure my store products are kept up to date and in operational condition.

2. If there is a problem with one of my products i will correct the issue in a 'reasonable' amount of time as soon as it is discovered on my part or when a customer notifies me of such issue. I understand that 'reasonable' depends on the size of the repair, the critical nature of the repair (fatal or not), and my availability. However i will do my best to take care of these issues within 30 days time. 

3. If the customer requests a refund for the purchase i will try to work with the customer to radify the issue. I understand that many times the customer is upset and just wants the product to work, which can avoid refunds in the first place.  

However if it has been verified that the product simply will not work on the customers setup for some reason that i do not support or that i can fix myself, and the purchase has been within 5 days from the date of purchase of the issue. I will as a general rule, commit to giving the customer a refund on a case by case basis as there are always extenuating circumstances for each customer. However once the 5 days from the date of purchase has passed it is entirely my decision if a refund is given or not.  I understand i am no longer ethically or professionally obligated to give a refund but i am still obligated to service my product and take care of the customer. 

In such an event i commit to document all correspondence with the customer in order to show my willingness to help them prior to the refund request and also any documentation which may prove that the product does or does not function on the users setup.   

I also understand that - "i changed my mind and don't want it" is not a good enough reason to ask for a refund. Refunds should be based on only certain events. 

>The product is not operational and is not functional in its environment and cannot be corrected.

>The description of the product was so bad or non existent  that it mislead the user as to what they were buying.

>I refused to service their 'reasonable' needs after the purchase. I also understand that 'reasonable' means that it has to be of benefit to everyone and not just one customer which is determined by myself and other requests (or lack of requests) i may get from other customers. 

4.  I promise to not create any fake, misleading, errononeous, false, or manipulated reviews of my products, this includes granting friends my product for free and having them write reviews for me.  I understand this is not the EBP way to do things and i shall not do this. 

5. I agree to never remove a customers license key for the sole purpose of hiding a bad review.  And furthermore if i ever do remove a customers license key, i will have proper documentation to show why i did so as this is always the last resort and should almost never happen without good reason.

6. I agree not to jack the prices of my products unreasonably when adding new features.  And i will show good cause and explain why i may be doing so on the product page topics. 

7. I agree to always keep my customers or the public informed about changes to my product via a 'change log' post via the product page topics whenever an update is released.  Other posts may be required for other reasons depending on the information i wish to publish about the product. 

8. I promise to include some kind of 'read me' file in my plugin and or create a post via the product page if there are special instructions in which the customer needs or may need to perform in order to adhere to special environment installs.  Also if i am made aware or such requirements i will try to keep that information current for the consumer. 

9. I will personally make a commitment to do things i can do in order to help bring more consumer confidence to the Oxwall Store.  This can include almost anything from the right attitude to going the extra mile for customers to even posting helpful articles regarding subjects that may interest consumers.   

This also includes being honest with my consumers if i do not know how to do something then i will tell them.  And advise them that i need to ask for or request help from the right source.  I know that Honesty will get me more respect and faith than trying to attempt something i do not know about and making the situation worse or agrivating the consumer more.

10. I hereby voluntarily make this promise to live by the EBP statements above in their entirety by repling "I COMMIT!" to this post.  I do this to be open and honest with the public and my customers for it is 'right thing to do and the only way i will do business'. 

(ammendments may be forthcoming and will be discussed and amended as part of this post)